Job Details

Manager, Workplace Services Job

Company name
Hilton Worldwide

McLean, VA

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The Workplace Services Manager will be responsible for managing support services at Hilton's Global Headquarters, such as facilities maintenance and development, corporate dining and catering, risk management (safety and security), space management, record management, reception, mail and copy services management, communications and telephone services, vendor relations, and all other office support services.

What will I be doing?

Management Activities:

Will be accountable and responsible for managing the operations of the onsite Reception and Mailroom team

Will be accountable and responsible for managing conference room inventory, including maintenance, cleanliness, and scheduling

Manage Hilton office vendor relationships

Will be accountable and responsible for managing all food service operations, security, maintenance and office construction

Manage and control department and project budgets

Ensure all set department goals are met

Manage concierge services and ensure superior customer service

Provide Project Management services where required by the Senior Manager

Coordinating and Organizing Activities:

Organize and coordinate activities planned for upcoming months for facilities related activities

Activities to include, but will not be limited to, servicing all McLean based Team Member, Team Member moves, construction coordination, staff ,vendor meetings, maintenance, food service, vending issues, security access rights and conference rooms

Address inquiries and communications made internally both verbally and in written communications (majority of inquires will be made via email, phone and face-to-face)

Internal customers include, but will not be limited to all McLean based Team Members

Plan and execute all McLean building activities

Manage payment of all facilities related invoices and allocations

Provide reports related to facilities services and budgets

Planning Activities:

Prepare all estimates and requests for building repairs, build-outs, space resets, and infrastructure requirements and changes

Develop different projects including setting objectives, overall implementation of the different processes, and final project acceptance

Plan and execute training sessions regarding all technology and facilities operations throughout the corporate offices

Plan and address all obstacles related to workplace services for Team Members, including locating alternatives, offering creative solutions, and releasing communication throughout the property

Will be involved in all building workspace logistics, including but not limited to, workspace reconstruction, proper handling of deliveries for special projects, developmental projects for the future, and logistical operations of the property

Ensure coverage and scheduling of all office functions (Café, mail room, front desk and maintenance schedules) with all changes properly being relayed

Manage cubicle assignments (space management and utilization) for current and new Team Members and all other space management related requests, to ensure best allocation and utilization of space and resources for the corporate offices

Analyze internal office processes and identify areas of improvement for efficiency and cost reduction

Manage conference rooms' schedules, room maintenance and set-up

Manage video and teleconferencing equipment

Ensure proper financial coding and processing of monthly facilities related vendor invoice and expense reports by the accounting close schedule

Code and process monthly internal billing (charge backs) to Hilton departments to set Hilton accounting standards

Track monthly P&L expenses

Submit an annual budget

Ensure proper Security access rights and badges

Maintain all departmental contracts and Team Member records

Manage the coordination of all facilities service vendors

Order and ensure the delivery of all facilities related FFE

Serve as the facilities services liaison to all internal/external customers (Hilton Team Members/tenants) and service providers to ensure timely response to request

Serve as the emergency response coordinator for the McLean offices

Responsible for the general management and coordination of the facilities function, including phone coverage, receiving and directing guests, routing messages and requests, maintaining files, ordering supplies, distributing mail, and assisting staff as needed

Supervise the receptionist and mailroom function and staff

Prepare and conduct annual performance reviews for staff

Responsible for disciplinary coaching and counseling sessions, as needed, with staff

What are we looking for?

To fulfill this role successfully, you must possess the following minimum qualifications and experience:

BA/BS Bachelor's Degree

A minimum of five (5) years of corporate office experience

Proficient with Microsoft Office Suite

Headquarters Facilities Management experience (corporate dining, security, concierge services and site management)

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands

. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!


Job Criteria:

Start Date:

Position Type: Full-Time Permanent

Years of Experience Required:

Education Required:

Overnight Travel:

Vacation Time:

Company info

Hilton Worldwide
Website :

Company Profile

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