Job Details

Manager Cargo Customer Service Center

Company name
Delta Air Lines, Inc.

Atlanta, GA

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Atlanta, GA

Job Summary:

Responsible for the Cargo Customer Service Center in Atlanta, including complete oversight of daily operational functions, resource management, resolution of facilities issues, and management of operations

Partners with the Minneapolis CCSC Manager to develop strategies to increase revenue and satisfaction based on the voice of the customer

Innovates through industry research and cross-divisional interaction and strong collaboration with key business leaders in Cargo Sales, Revenue Management, Marketing and Operations, as well as passenger Reservations

Develops and implements a thoughtful and professional tone throughout the entire team's interactions

Continues to strive to make the CCSC a best customer service center on the planet

Leads, develops, and motivates a diverse team of customer service professionals

Oversight in the hiring decisions of a diverse call center and virtual workforce to continue to embody the Delta principles to be thoughtful, reliable and innovative

Other duties as assigned

Develops both strategic and tactical plans that create a safety-conscious environment resulting in employee safety and well-being


Bachelor's degree or 7 years of equivalent work experience required

Proven leadership skills desired, experience leading a team preferred

Call-center experience preferred; airline, B2B and cargo experience preferred

Must possess excellent written and verbal communication

Must work well with others in a fast paced, time sensitive environment

High level of accuracy and attention to detail is required

Exemplifies the Rules of the Road and Delta core values

Must be able and willing to travel (approximately 20% of the time)

Experience and knowledge in J.D. Power Certification a plus

As an equal opportunity employer, Delta Air Lines recognizes that our strength lies in our people. We are committed to diversity.

Company info

Delta Air Lines, Inc.
Website :

Company Profile
What started as a humble, little aerial crop dusting operation called Huff Daland Dusters in 1924 has now grown into one of the world’s largest global airlines, helping more than 160 million travelers get to the places they want to go to each year.

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