Delta Air Lines, Inc.
Responsible for the Cargo Customer Service Center in Atlanta, including complete oversight of daily operational functions, resource management, resolution of facilities issues, and management of operations
Partners with the Minneapolis CCSC Manager to develop strategies to increase revenue and satisfaction based on the voice of the customer
Innovates through industry research and cross-divisional interaction and strong collaboration with key business leaders in Cargo Sales, Revenue Management, Marketing and Operations, as well as passenger Reservations
Develops and implements a thoughtful and professional tone throughout the entire team's interactions
Continues to strive to make the CCSC a best customer service center on the planet
Leads, develops, and motivates a diverse team of customer service professionals
Oversight in the hiring decisions of a diverse call center and virtual workforce to continue to embody the Delta principles to be thoughtful, reliable and innovative
Other duties as assigned
Develops both strategic and tactical plans that create a safety-conscious environment resulting in employee safety and well-being
Bachelor's degree or 7 years of equivalent work experience required
Proven leadership skills desired, experience leading a team preferred
Call-center experience preferred; airline, B2B and cargo experience preferred
Must possess excellent written and verbal communication
Must work well with others in a fast paced, time sensitive environment
High level of accuracy and attention to detail is required
Exemplifies the Rules of the Road and Delta core values
Must be able and willing to travel (approximately 20% of the time)
Experience and knowledge in J.D. Power Certification a plus
As an equal opportunity employer, Delta Air Lines recognizes that our strength lies in our people. We are committed to diversity.
Delta Air Lines, Inc.
Website : http://www.delta.com
What started as a humble, little aerial crop dusting operation called Huff Daland Dusters in 1924 has now grown into one of the world’s largest global airlines, helping more than 160 million travelers get to the places they want to go to each year.