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Job Details

Medical Case Manager (Bilingual)

Company name
American International Group, Inc.


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Medical Case Manager (Bilingual)



United States

Medical Case Manager (Bilingual)

Job ID #:


Functional Area:


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Employment Type:

Full Time - Permanent

Education Preferred:

Registered Nurse (RN)

Relocation Provided:


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Position Description:

UNUSUAL AND INTERESTING JOB FOR EXPERIENCED Nurse or Paramedic with language fluency in one or more of the following; French, Italian, Spanish, German, Portuguese,

We currently have a full time exciting and unique opportunity for a Registered Nurse or Paramedic with language skills to join our Shoreham by Sea office as a Medical Case Manager. This is a fantastic opportunity to use your medical knowledge and experience within a fast paced travel insurance environment.

AIG Travel is an emergency travel assistance company, providing services to insured travelers who suffer illness or injury during their travels. The Medical Case Manager (MCM) follows the client’s case from the onset, and monitors the medical condition until the client is cleared for travel either by commercial air or if medically necessary, air ambulance. The MCM must rely on education, experience, assessment skills, and critical judgment to make determinations that ensure the client is receiving appropriate medical care, or take steps to arrange a medical evacuation to the nearest adequate facility as quickly as appropriate for the medical condition. Our clients travel the entire world and some cases present special challenges due to lack of resources such as local infrastructure, transportation, medical facilities, healthcare workers, needed medications, or supplies and remoteness of location.

If you are interested in working in a dynamic and unique environment using the skills and knowledge you have acquired as a seasoned healthcare professional, this is an opportunity you may not want to miss.

Whether your medical experience has been gained in General medicine, A&E or the military the following duties could well be a part of your next job:

Medically monitor cases via telephone contact with treating medical providers and/or review of medical reports.

Reviewing and/or recommending medically necessary travel requirements in conjunction with treating physician and Travel Guard Physician on-duty.

Performing case reviews to determine compatibility of medical condition and policy coverage, including work with the claims department.

Demonstrating exemplary customer service skills, to include communicating with customers and medical professionals.

Working with Assistance Coordinators to assure quality assistance services to the client by directing case management in relation to medical needs.

Conferring with AIG Travel Doctor on-duty on medical cases to determine optimal direction of case management.

Demonstrating clear ability to work with others and promotes a collaborative environment that facilitates growth of other team members and colleagues.

Carrying out accountabilities and objectives within the framework of AIG Travel’s TCF (Treating Customers Fairly), TCP (Travel Compliance Protocol) & Training & Competence policies.

Shifts worked are 10 hours per day for 4 days (a 40 hour working week) scheduled between the hours of 07.00-19.00 including weekends and public holidays.

Position Requirements:

To be considered for this position, candiatges must be: Registered Nurse or Paramedic

Fluent in English and at least one other language (French, German, Italian, Spanish, Portuguese)

Minimum of 5 years working experience

Paramedic Practioner experience is preferred but not essential. Expertise and knowledge in emergency/critical care, aero medical transport services, and knowledge of flight physiology is a plus.

Demonstrate critical independent thinking and ability to multi-task in situations where in the outcome is time sensitive.

Self-motivated and able to work under pressure with a high level of responsibility. Effective time management to be able to multi-task, prioritizes to meet varying tasks and deadlines and delegate.

Strong communicator at all levels; verbally and written to build and maintain internal and external relationships.

Typing skills required, computer skills required include comfort level in learning new and complex programs, proficiency in Microsoft office (Word, Excel)

The successful candidate will be required to conduct all duties in English and at least one other language.

About Us:

American International Group, Inc. (AIG) is a leading global insurance organization. Founded in 1919, today we provide a wide range of property casualty insurance, life insurance, retirement products, mortgage insurance and other financial services to customers in more than 100 countries and jurisdictions. Our diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security. AIG common stock is listed on the New York Stock Exchange and the Tokyo Stock Exchange.

Join our Talent Network at Additional information about AIG can be found at and |

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Company info

American International Group, Inc.
Website :

Company Profile
American International Group, Inc. provides insurance products and services for the commercial, institutional, and individual customers in the United States and internationally. The company operates in two segments: AIG Property Casualty, and AIG Life and Retirement. The AIG Property Casualty segment offers casualty insurance products that cover general liability, commercial automobile liability, workers' compensation, excess casualty, and crisis management insurance; industrial energy-related and commercial property insurance products, which cover exposures to man-made and natural disasters; aerospace, environmental, political risk, trade credit, surety and marine insurance products for small and medium sized enterprises; and various forms of professional liability insurance products. It also provides personal accidental and supplemental health products for individuals, employees, associations, and other organizations; and life products, as well as a range of travel insurance products and services for leisure and business travelers. This segment distributes its insurance products and services through brokers, agents, and direct marketing and partner organizations, as well as the Internet. The AIG Life and Retirement segment offers a suite of products and services to individuals and groups, including term life insurance, universal life insurance, accident and health insurance, fixed and variable group annuities, administrative and compliance services, mutual funds, and financial planning. This segment distributes its products through banks, broker-dealers, financial advisors, independent marketing organizations, insurance agents, structured settlement brokers, benefit consultants, and direct-to-consumer platforms. The company also provides private residential mortgage guaranty insurance and direct investment book services; and derivatives intermediary services. American International Group, Inc. was founded in 1919 and is based in New York, New York.

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