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Job Details

Network Engineering Specialist

Company name
American Family Insurance.

Madison, WI

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Network Engineering Specialist




At American Family Insurance, we’re driven by our customers and employees. That’s why we provide more than just a job – we provide opportunity. Whether you’re already part of our team in search of a new challenge or new to our company and ready for what’s next, you’re in the right place. Every dream is a journey that starts with a single step. Start your journey right here. Join our team. Bring your dreams.

Quick Stats:

Job ID:

R6789 Network Engineering Specialist (Open)


The Network Engineering Specialist is responsible for the proper functioning of enterprise network technology infrastructure. The network infrastructure includes core network routing and switching technologies, WAN and LAN services and technologies, mobile and remote networking technologies as well as overall network monitoring and management. Mentors colleagues on the usage of network technologies and solutions and participates in client and division projects that impact network technologies and solutions. Uses expert knowledge of specific technologies and a broad understanding of other technologies and applications to provide leadership when new approaches are needed to solve difficult problems. Stays current on trends in the industry and makes recommendations for changes and improvements. Employees in this job are responsible for identifying ways networking technologies and solutions that can be leveraged to improve customer experiences and employee productivity.

• Preferred candidates who have 5 years of experience in network technology, architect design and project management in a Cisco environment

• Based on candidate qualifications we are open to hiring at all levels based on experience

• Offer to selected candidate will be made contingent on the results of applicable background checks

• Offer to selected candidate in contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions

• Our policy restricts consideration of applicants needing employment sponsorship (visas) to specialty occupations. Sponsorship will not be considered for this position

• Relocation assistance is available


Specialized Knowledge and Skills Requirements

Demonstrated experience providing customer-driven solutions, support or service

Demonstrated experience as a technical lead.

Demonstrated experience designing and implementing networking systems.

Demonstrated experience using software development languages and tools to integrate network technology solutions with other applications and business systems.

Extensive knowledge and understanding of one or more supported technologies including: network routing and switching technologies; network carrier services and technologies; WAN, LAN and SAN internetworking; wireless network technologies including WiFi, cellular, and satellite; server and storage virtualization technologies including load balancing; multimedia network applications such as voice and video; firewall, session border controller and other security technologies; and, remote access control technologies.

Extensive knowledge of network design and configuration.

Solid knowledge and understanding of capacity planning methods in a network infrastructure environment.

Solid knowledge and understanding of infrastructure architecture principles and frameworks.

Solid knowledge and understanding of one or more infrastructure technologies such as database, network, security, server, storage, and workstations.

Working Conditions

Ability to participate in 24x7 off hour/on call on a rotating basis.

Travel Requirements

This position requires travel up to 5% of the time

Additional Job Information:

Job Description:

Primary Accountabilities

Network Infrastructure & Systems Support (30%)

Provides third level support. Troubleshoots complex operational problems and assists technologists who are less experienced in a specific technology resolve problems.

Escalates problems to external vendors as necessary, ensuring prompt and accurate resolution.

Develops and continually improves procedures, standards and methods for team members and other I/S colleagues.

Evaluates the operational characteristics and usage trends of the network infrastructure and components by utilizing available tools to monitor and manage reliability, availability and performance. Works with those that support client applications to identify and resolve issues to maintain operating efficiency and work quality.

Builds understanding of network infrastructure technologies within the organization through the creation of self-service options.

Shares knowledge and mentors/assists team members and other peers who are less experienced or knowledgeable in a specific technology.

Network Solutions & Services Installation, Configuration and Maintenance (30%)

Participates in developing the architecture for individual projects related to network infrastructure technologies and services. Uses frameworks developed by enterprise architecture and ensures that business solutions support enterprise architecture strategies.

Leads and direct others in the overall administration of a specialized technology.

Leads network hardware and software solution installation, configuration, and maintenance following established procedures and change control standards.

Conducts vendor business interactions such as reviewing quotes, overseeing support or maintenance issues, etc.

Performs post-installation verification.

Diagnoses and fixes the most complex system problems.

Performs on-going capacity planning for network infrastructure technologies to provide assurance of proper system operation and performance as well as input to software and hardware lifecycle management.

Develops and continually improves procedures and documentation.

Works with other divisions to assist with accomplishing their business objectives (i.e. Sourcing and Procurement, Finance, Call Centers, Educations, etc.) ; shares knowledge of potential business impacts of infrastructure to critical business functions such as asset management, budgets, taxes, etc.

New Technology (30%)

Maintains up-to-date awareness of industry developments and best practices in technologies, tools, software engineering processes, and I/S applications related to area of specialization.

Leads the analysis and assessment of new network technologies, conducting vendor reviews and producing Requests for Information and Requests for Proposal as appropriate. Provides recommendations for investment in new products, which may include cost/benefit analysis.

Manages vendor relationships on an ongoing basis, ensuring that American Family's interests are effectively represented and the organization has access to information on new developments in technology.

Creates reports and presentations for peer and management review and consumption.

Provides input to strategic architecture planning as is related to network infrastructure solutions and services. Works with the infrastructure technology architects to validate integration capabilities and consistency with other infrastructure technology solutions as well as future infrastructure technology directions.

Partners with clients, consultants, applications technologists, external stakeholders, and other I/S domains to understand business and systems requirements and proactively identify network technology systems needed to support the business.

Project Management (10%)

Provides coordination of efforts across I/S and business areas for projects and day-to-day operations. Builds relationships with customers outside of I/S.

Manages own tasks within a project plan using I/S standard Infrastructure methodologies (SDLC).

Manages medium to large size projects, or complex parts of a project, holding others accountable to delivery deadlines and quality.

Complies with best practices that have been established for I/S projects at American Family.

Participates in or leads post-implementation reviews to identify opportunities to continually improve processes.

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At American Family Insurance, we know how hard our customers and employees work to achieve their dreams. That’s why, for nearly 90 years, we’ve made it our mission to protect those dreams. It’s all part of who we are and who we’ll always be – innovative, caring, agile, trustworthy, transparent and passionate. We’re a strong, forward-looking company and a proven leader in our industry. And if you’re looking to make a difference, we’re looking for you.

Apply Now

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Company info

American Family Insurance.
Website :

Company Profile
For more than 80 years, American Family Insurance has given its customers peace of mind by making their insurance experience easy and convenient. Our caring agents strive hard to meet customers' unique needs by offering just the right mix of American Family's auto, home, life*, umbrella, business, health, and farm & ranch insurance, as well as retirement* products. Located throughout our 19 operating states, American Family's independent contractor agents serve as local, expert and trusted advisors to our customers. They get to know you like family.

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