Kansas City Southern
This position will be responsible for managing the Positive Train Control (PTC) and Energy Management System (EMS) incident management support desk. This will include analysis, troubleshooting and resolution of PTC/EMS incidents effecting train operations.
Manages Positive Train Control (PTC) and Energy Management System (EMS; such as AESS (Automatic Engine Shutdown System) and Trip Optimizer) incident activity to ensure all tickets are being worked and resolved within the correct ticket urgency, proper team assignment, within all SLAs, and updating all relevant incident data within the corresponding ticket. Creates the ticket and troubleshoots- reaches out to signal or telecommunications as necessary.
Portrays a Command and Control presence while managing critical incidents with ability to maintain composure in a fast paced, high volume and pressure environment and exhibit exemplary customer service skills when working across diverse organizations
Performs root cause analysis and restoration for critical PTC & EMS applications and incidents while ensuring all alerts are addressed and escalated correctly.
Leads triage of critical production incidents relating to PTC and EMS while coordinating all functional resources (Signal, Mechanical, Telecom, Back Office etc.)
Monitors PTC and EMS systems and assets: (i.e.: Waysides, Locomotive, Faults, Connections, Radio, Help Desk, Back Office, Events, Trains, etc.)
Creates PTC and EMS knowledge management documentation
The position is scheduled on a rotating shift basis and 24/7 availability is required to include weekends and holidays.
Bachelor’s degree in Computer Science, Information System, Engineering or equivalent technical field required, and
Four years railroad network operations management experience, or relevant technology related experience, or one year of PTC incident management experience or equivalent combination of education and experience
Work Environment and Physical Demands:
This job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
This is a largely sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary. -
ITIL Certification or equivalent is preferred.
Understanding of railroad operational processes as it relates to Locomotive, Signal, and Communication Processes, Train dispatching, and understanding of general code of operating rules
The duties listed are representative of the job; however, it in no way states or implies that these are the only duties a person may be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is an essential function of the position.
We are proud to be an EEO/AA employer/Veteran/Disabled. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Kansas City Southern
Website : http://www.kcsouthern.com
Headquartered in Kansas City, Missouri, Kansas City Southern (KCS) (NYSE: KSU) is a transportation holding company that has railroad investments in the U.S., Mexico and Panama. Its primary U.S. holding is The Kansas City Southern Railway Company, serving the central and south central U.S. Its international holdings include Kansas City Southern de Mexico, S.A. de C.V., serving northeastern and central Mexico and the port cities of Lázaro Cárdenas, Tampico and Veracruz, and a 50 percent interest in Panama Canal Railway Company, providing ocean-to-ocean freight and passenger service along the Panama Canal. KCS' North American rail holdings and strategic alliances are primary components of a NAFTA Railway system, linking the commercial and industrial centers of the U.S., Mexico and Canada.