Job Details

Quality Coordinator / Specialist

Company name
The Dow Chemical Company

Hahnville, LA

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Quality Coordinator / Specialist','1706544','!*!

The Dow Chemical Company has an exciting and challenging opportunity for a Quality Coordinator / Specialist in the Polyglycols, Surfactants, Fuel and Lubricant Business at Saint Charles EXP plant, in Hahnville, Louisiana.  The successful candidate will lead and execute the business, site and plant/department quality programs as defined in the Manage Product Quality (MPQ) Business Quality Strategy to enable the business to profitably meet customer and product regulatory requirements related to the quality management system. Enhance the front-line knowledge and accountability for quality.  In addition, this person coordinates, coaches and actively promotes the Plant Quality programs, required to achieve Quality goals and customer satisfaction.  The responsibilities are for all products and sub-products produced in this plant.

Primary Responsibilities:           

Implement and maintain the business/site quality programs which align to the MPQ Business Quality Strategy at the plant level.

Provide an effective interface between customers and the plant to ensure consistent high quality service to customers. 

Represent the “Voice of Customer” at the plant.

Act as key plant interface to build or enhance relationships, services and flow of information between the plant and the customer, purchasing, supply chain, research, product stewardship and commercial organization related to the product quality / regulatory requirements related to the quality management system.

Ensure that product returns and non-conforming product are appropriately managed to prevent unintended use, including disposition. 

Monitor the effectiveness of the quality management system and communicate to leadership improvement opportunities.  For example, raw material quality and supplier assessments, etc.

Generate and use quality data (customer complaints, plant metrics etc.) to enable cross functional partners to drive product quality improvements.

Lead and participate in management of change reviews that potentially impact product quality (e.g. specification, train qualifications, plant equipment / systems, analytical testing, etc).

Lead Annual Product Review for Active Pharmaceutical Ingredients products.

Ensure plant Operating Discipline systems, procedures and guidelines meet quality system requirements, as appropriate (e.g. Good Manufacturing Practices for Active Pharmaceutical Ingredients, Pharmaceutical Excipients, and Direct & Indirect Food contact, ISO 9001).

Serve as element focal point for the quality requirements of the Operating Discipline Management System.

Provide consultation on applicable material handling guidelines and quality requirements for External Manufacturing Operations Plan.

Develop a thorough understanding of current Good Manufacturing Practices for Active Pharmaceutical Ingredients, Excipients, indirect food contact, and direct food contact.

Train and provide guidance to plant and other roles that impact product quality (e.g. laboratory, maintenance, logistics, etc) on customer and product regulatory requirements, and the use of quality supporting tools and processes to achieve plant and business goals.

Identify and lead improvement opportunities as determined through data analysis, customer audits, Six Sigma projects, and other quality-related programs.

Host customer and other quality related external party, including regulatory agencies (FDA, Dept of Health & Hospitals), visits and audits, in cooperation with Commercial and other functions.

Lead / champion product quality problem solving efforts (i.e. Corrective Action Management Process, the Root Cause Investigation Process, including customer feedback, etc).

Establish and manage the plant quality system audit program, in conjunction with Business or Site strategies

Conduct audits of plants, labs, terminals, warehouses, contract manufacturers, distributors, suppliers, customers, etc. to ensure customer needs are met. Leverage findings to drive continuous improvement.

Lead or participate in the review of plant and cross functional projects having a potential impact on product quality.

Work with business and plant personnel to introduce new products as part of the product qualification process.

Lead or participate in business, site, and plant/department quality system networks.

Ensure quality systems tools (e.g. computer) are validated throughout the plant quality architecture.

The job requires out of the box thinking, strong interpersonal skill across all functions and levels, constructive gate-keeping skills, sound technical skills (product and technology of quality management), as well as strong corporate core competencies in collaborating for superior results, leading courageously, delivering innovative solutions and generating customer value.

Typically, this role spends a significant portion amount of its time dealing with cross functional activities, external to the plant.

 ','!*!Required Qualifications:

A minimum of a Bachelor's degree in a technical or science related discipline is required.

A minimum of 3 years of quality and GMP related experience is required.

Travel is required an average of 25% of the time (but could be required more often).

A minimum requirement for this U.S. based position is the ability to work legally in the United States.  No visa sponsorship/support is available for this position, including for any type of U.S. permanent residency (green card) process.

Preferred Qualifications:

A degree discipline in Chemical Engineering or Chemistry is preferred.

At least 8 years of quality and GMP related experience is preferred.

Experience with cGMP (current Good Manufacturing Practices) for APIs, excipients, and cosmetics is strongly preferred.

Knowledge of or experience with SAP.

ISO 9001 experience.

Previous quality control or quality assurance experience.

Experience in a variety of businesses and/or with a variety of products is highly preferred.

About DowDuPont

DowDuPont (NYSE: DWDP) is a holding company comprised of The Dow Chemical Company and DuPont with the intent to form strong, independent, publicly traded companies in agriculture, materials science and specialty products sectors that will lead their respective industries through productive, science-based innovation to meet the needs of customers and help solve global challenges. For more information, please visit us at

The positions represented by this job posting are aligned to one of the three divisions, Agriculture, Materials Science or Specialty Products, which are expected to separate from DowDuPont into stand-alone public companies in late 2018 or early 2019.  Information on the division alignment will be provided during the recruitment process. 

Dow Offers:

Competitive salaries and comprehensive benefits

An annual variable pay program that rewards team and individual performance while sharing success across the company

Employee stock ownership - and the commitment to long-term success that it brings

On-going learning opportunities within a diverse, inclusive and rewarding work environment

Career experiences that can span different Dow businesses and functions with opportunities for personal and professional growth

The chance to work within a global company and interact with colleagues from around the world

Opportunities that spark your imagination and ignite your passion to help others

Dow is an Equal Employment Opportunity Employer

As part of our dedication to the diversity of our workforce, Dow is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at, you may call us at 1 800-523-3945 and select Option 1, or send a facsimile request to 1 989-636-3674. ','North America-USA-Louisiana-Hahnville','','Full-time','Quality Coordinator / Specialist

Company info

The Dow Chemical Company
Website :

Company Profile
Dow (NYSE: DOW) combines the power of science and technology to passionately innovate what is essential to human progress. The Company connects chemistry and innovation with the principles of sustainability to help address many of the world's most challenging problems such as the need for clean water, renewable energy generation and conservation, and increasing agricultural productivity. Dow's diversified industry-leading portfolio of specialty chemical, advanced materials, agrosciences and plastics businesses delivers a broad range of technology-based products and solutions to customers in approximately 160 countries and in high growth sectors such as electronics, water, energy, coatings and agriculture. In 2012, Dow had annual sales of approximately $57 billion and employed approximately 54,000 people worldwide. The Company's more than 5,000 products are manufactured at 188 sites in 36 countries across the globe. References to "Dow" or the "Company" mean The Dow Chemical Company and its consolidated subsidiaries unless otherwise expressly noted. More information about Dow can be found at

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