Job Details

Sales Operations Representative, HEDIS Operations / VO Sales Operations US Telecommute 729364

Company name
UnitedHealth Group

Minneapolis, MN

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Sales Operations Representative, HEDIS Operations / VO Sales Operations - US Telecommute - 729364

Job Description

Position Description

Position Description:

Great sales are the result of strong purpose, conviction and pride - pride in your ability and your product. UnitedHealth Group

offers a portfolio of products that are greatly improving the life of others. Bring along your passion and do your life's best work

Within UnitedHealthcare

the seasonality of HEDIS

Data Collection in the early part of the year and Small Business sales cycle during the latter part of the year requires additional staff to process peak work volumes.

The Sales Operations Representative

is an innovative UHC

role combining two distinct roles requiring employees to flex between positions throughout the year. The employee will report to the HEDIS Operations

Department for 5 months and to the Virtual Operations team for 7 months of the year.

Some highlights of this role:

Different role and responsibilities apply during each assigned position as outlined below

Different metrics, recognition opportunities and policies/procedures will apply to each role

While in the specific roles, employee will have clear goals and performance expectations as outlined below

Primary Responsibilities:

Responsible for the daily support of the sales function to produce quotes and submit sold cases

Works with business partners such as Underwriting, Rating, and Case Installation

Works closely with Sales Executive and Brokers to collect information needed to produce a quote or submit a complete sold group

Responsible for meeting production and quality standards / metrics

Uses various systems to document the steps of the quote or sold case through completion of customer request

Conducts claims research, determining correct service location or verifying member history

Perform provider outreach, verifying and confirming provider demographics & medical record requests, both by telephone and in writing

Requests medical records and performs follow up of requests within HEDIS database tool

Maintains HIPAA standards and confidentiality of protected health information

Will be cross - trained in various functions in order to assist with other functions as directed by HEDIS / VO supervisor


To be considered for this position, applicants need to meet the qualifications listed in this posting.

Required Qualifications:

High School Diploma/ GED (or higher)

Previous experience working with Sales Operations teams in small businesses (1-100 Employees)

Willingness and ability to telecommute and have a compliant home office environment

Willingness to accommodate peak and non-peak season schedules

Preferred Qualifications:

Bachelor's Degree (or higher)

Experience working with 1-50 quotes and sold case submissions

Experience with virtual operations intake processes

Previous HEDIS experience

Experience in claims, medical record review, medical billing, or medical office

Clinical and / or Health Education experience

Careers at UnitedHealthcare Employer & Individual

. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of health care. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group

is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: UnitedHealth Group, Sales Operations Representative, HEDIS, Telecommute, Operations, Healthcare


Job Reference #:


Company info

UnitedHealth Group
Website :

Company Profile
About UnitedHealth Group UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone. We are committed to introducing innovative approaches, products and services that can improve personal health and promote healthier populations in local communities. Our core capabilities in clinical care resources, information and technology uniquely enable us to meet the evolving needs of a changing health care environment as millions more Americans enter a structured system of health benefits and we help build a stronger, higher quality health system that is sustainable for the long term

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