Job Details

Senior Claims Trainer

Company name
National General Insurance

Cleveland, OH

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Primary Purpose:

Responsible for the coordination and planning of curriculum development and training within functional areas of expertise.  Format, maintain and develop curriculum for programs and lead rollouts of training initiatives.  Work closely with junior level trainers providing mentorship and needed training.   Position will develop and deliver start-up Claim Trainee Program for Homeowner's First Party Claims. While assisting in recruiting and talent identification, the position will also identify key training needs within the division.

Essential Duties and Responsibilities:

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

Train claims personnel on First Party Homeowner Adjusting skills (such as property estimating, systems, coverage, investigations, evaluations, negotiations) and soft skills (such as customer service)

Assist in training outside of designated group upon request; this may involve training of independent agents and other departments within the company

Assume role as lead contact of the training group with others for the planning and development of these classes

Direct the development of training material in functional areas of responsibility; coordinate with leadership to ensure all training needs are met and changes in programs are made where needed

Lead rollout of major training initiatives – including planning, scheduling, researching, implementation, etc.

Determine needs for class approval of continuing education and process of approval from DOI

Work with Training Specialist in curriculum development for new programs; coordinate efforts and priorities in new class development

Complete needs assessment of assigned areas to provide input on new classes needed and additional improvements to current classes

Perform other projects and assignments as directed

Minimum Skills and Competencies:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bachelor’s Degree or in-lieu of degree equivalent education, training and work-related experience

Must possess effective verbal and written communication skills

Ability to perform well in high-energy, dynamic and team-oriented environments

Effective organization and time management skills with the ability to work under pressure and adhere to project deadlines

Excellent interpersonal skills with the ability to establish working relationships with individuals at varying levels within the organization

10 years Homeowner Claims Handling experience, with some supervisory or management and training experience strongly preferred.

Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)

Desired Skills:

10 years of experience in the Homeowner Claims Field

5 years of experience in the designated industry of training

Possess experience and skills in leadership in order to mentor other trainers, function as a team leader and handles projects

Obtain/Maintain appropriate licensing or educational requirements to be able to teach classes for continuing educational requirements

Possess solid skills in planning and presentation(critical to performance of training classes and development of curriculum and scheduling)

Possess expert technical knowledge and skills in training development, curriculum design, course evaluations and needs assessment

Solid understanding of the claims policies and procedures and the ability to interpret policies & procedures in resolving claims

Demonstrate working knowledge of claims systems (e.g Xactimate estimating)

Demonstrates solid understanding of coverage interpretation and homeowner estimating.

High degree of initiative, mature judgment and discretion.

Self-starter and capable of working independently with little supervision

Prior experience speaking publicly and conducting verbal presentations

Understand one or more of the following areas within an insurance company: Policy Operations, Marketing and/or Sales

Job Requirements

- About National General Holdings:

National General Holdings Corp. is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A– (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products.

National General is a fast paced, dynamic, and entrepreneurial organization. Our team members live by and exemplify what we call the 4Es. At National General, we are Energized, Engaged, Empowered, and we Execute every day in order to provide an exceptional experience for our customers! We are passionate about our organization and the value that we add every day. A successful candidate with National General will embody the 4Es. Our team is poised to outperform the competition. We are National General Insurance and with us you can be extraordinary! Come join our team!

Companies and Partners

Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.

In addition to a phenomenal career opportunity, National General Insurance offers an excellent benefits package including:

• Paid Training

• Medical, Dental, Vision benefits

• Wellness Programs

• Life and Short/Long Term Disability Insurance

• 401k w/ Company Match

• Company Paid Holidays & Generous Time-off policy

• Employee Discount Program

• Career Advancement and Development Opportunities

• On-site Healthcare Clinic (Winston-Salem and Cleveland offices)

• On-site Fitness Center (Cleveland and Dallas offices)

• Subsidized parking (Cleveland office)

National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas.

In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.

Company info

National General Insurance
Website :

Company Profile
We believe there's more to auto insurance than coverages and claims. At National General Insurance, we start with experience – yours. We're guided by your unique needs, translated into the policy that works best for you, your family and the vehicles you drive. Our job? To give you the benefits of our experience. More than 60 years of it, grounded in the automotive industry. We take pride in the insurance products and services we offer, designed to give you the best possible auto insurance coverage – affordably – from your first car to your 21st. We are committed to your complete satisfaction. And if you do need to make a claim, we'll handle it as quickly, professionally and gently as we can. We don't just want to “get” your business. We want to keep it.

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