Job Details

Senior Director, Global & North America Technology Operations

Company name
Nike, Inc

Beaverton, OR

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Become a Part of the NIKE, Inc. Team

NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At Nike, it's about each person bringing skills and passion to a challenging and constantly evolving game.

Nike Technology designs, creates and implements the methods and tools needed to make the world's largest sports brand run faster, smarter and more securely. Global Technology teams aggressively innovate the solutions needed to help employees navigate Nike's rapidly evolving landscape. From infrastructure to security and supply chain operations, Technology specialists drive growth through top-flight hardware, software and enterprise applications. Simply put, without Nike Technology, there are no Nike products.


As our Senior Director, Global & North America Technology Operations, you'll be responsible ensuring that the technology engine that runs Nike's technology operations functions to the demanding standards or our internal and external athletes. Additional responsibilities include driving stakeholder alignment with our North America technology partners to ensure a comprehensive and premium delivery model for all activities supporting the geography. 

What we're looking for:

Champion sustainable and stable day to day operations across technology functions

Devise, refine, and implement operating rhythms that enable efficient and reliable technology operations

Partner with technology, business, and external partners on ensuring comprehensive support strategies are employed and adopted

Embrace standard structured and efficient ITIL processes to optimize resource allocation and customer experiences, while driving improvements to those same processes

Implement a comprehensive data driven support approach focused on tangible metrics that drive action and directly align to business impact

Align with peers on seamless and consistent follow the sun support

Effectively manage key stakeholder engagement via continuous and effective communication models with peers, partners, team members, and customers

Plan for and manage the budget for the organization including the development and implementation of plans to hit aggressive productivity targets

Provide leadership and direction in goal setting, coaching, staffing and motivating a team of Nike technology resources

Ensure adherence to SOX controls, as well as management of related documentation and remediation efforts


Bachelor's degree in Business, Computer Science or a related field; 2 years' additional experience in lieu of a degree

10 years experience in IT, business or a related field

5 years progressive experience leading and managing teams, preferably technical, professional-level staff

Extensive technology management experience in a global, matrixed corporation

Proven experience implementing and operating ITIL frameworks and progressive industry best practices

Ability to engage with sr. technology and business leaders on strategy as well as driving clarity and closure to high profile, high tension situations

Leadership Excellence in regards to team management and organizational evolution, strategic planning, financial planning and budget management, and vendor management

Proven experience with team building skills, with a concentration on employee development and growth, both for direct and virtual team members

Proven experience efficiently and seamlessly leveraging external partners in global operating models

Ability to engage and integrate with major development initiatives

Expert influencing skills and ability to gather alignment to organizational strategies

Ability to leverage resources to effectively translate business objectives into strategic business plans

Highly skilled in conflict resolution, collaboration, and high profile decision making

NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.

NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.


Company info

Nike, Inc
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Company Profile
NIKE, Inc. is the world’s leading innovator in athletic footwear, apparel, equipment and accessories. NIKE, Inc., together with its subsidiaries, engages in the design, development, marketing, and sale of athletic footwear, apparel, equipment, and accessories, as well as in the provision of services to men, women, and kids worldwide. The company offers products in seven categories, including running, basketball, football, men’s training, women’s training, NIKE sportswear, and action sports Under the NIKE and Jordan brand names. It also markets products designed for kids, as well as for other athletic and recreational uses, such as baseball, cricket, golf, lacrosse, outdoor activities, football, tennis, volleyball, walking, and wrestling. The company was founded in 1964 and is headquartered in Beaverton, Oregon.

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