Job Details

Senior Manager Catering Operations

Company name
United Air Lines, Inc. (UAL)

Newark, NJ

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Food Services

The Food Services department develops, creates and provides the great dining experiences on board our aircraft.

Job overview and responsibilities

Serve as Senior Leader managing key functional departments and overseeing entire HUB kitchen operation. Works closely with Director ensuring overall performance success. Responsible for financial, operational, safety, quality and regulatory performance. Manages staff, resources, schedules and performance issues.

Responsible for kitchen quality, productivity, overall performance, food safety compliance, regulatory compliance and departmental safety programs while on duty

Supervises department managers, supervisors and employees. Responsibilities include employee scheduling, attendance, discipline, payroll, interviewing, accident investigation and safety awareness

Participate as a key member of the kitchen leadership team to ensure corporate and local policy and procedures are implemented and maintained

Manage assigned functional departments, coordinate production schedules with all departments to meet overall operational needs of the kitchen

Establish department goals and objectives to support kitchen and corporate initiatives

Participate with kitchen and corporate resources to implement Lean processes and objectives into the production process


Strong leadership skills

Understands comprehensively

HACCP, GMPs, FDA and other Compliance Regulations

as it relates to Food Safety Standards

Understands comprehensively

OSHA standards and other Compliance Regulations

as it relates to Safety Compliance

Provides cross training and skill development for Supervisors, Leaders and hourly employees

Ability to work in a high paced environment and in temperature controlled (cold) production areas

Ability to effectively work with all levels of management within organization, employees and outside suppliers

Excellent written and verbal communications skills

Strong computer skills including use of email, Word, Excel and PowerPoint

Fluent in English

5 -7 years in Catering / Food Services and/or Airport Operations

2-5 years in progressive leadership positions

Ability to work various shifts within a 24/7 operation, including weekends and holidays

Must have valid active driver's license

Attendance is required at work location. (Please note, this may not be applicable to positions where in fact someone can telecommute. Inclusion of this requirement should be evaluated on a case by case basis.)

Must be legally authorized to work in the United States for any employer without sponsorship

Successful completion of interview required to meet job qualifications

Reliable, punctual attendance is an essential function of the position


Bachelor's Degree

Knowledge of catering and/or airport operations

Lean Manufacturing/Continuous Improvement experience

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT


67 Catering Operations


Food Services - Management & Administrative

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled

Company info

United Air Lines, Inc. (UAL)
Website :

Company Profile
United Airlines, Inc. is an American major airline headquartered in Chicago, Illinois. United is a wholly owned subsidiary of United Continental Holdings following a $3 billion merger in 2010. The airline was previously owned, at one point in its history, by The Boeing Company, one of the world's largest aircraft manufacturers. Since its merger with Continental Airlines, the company boasts more revenue passenger miles than any airline in the world.United operates out of 10 airline hubs in the continental United States, Guam, and Japan. George Bush Intercontinental Airport in Houston is United's largest passenger carrying hub handling 16.6 million passengers annually with an average of 45,413 passengers daily. The company employs over 88,500 people while maintaining its headquarters in Chicago's Willis Tower (formerly known as Sears Tower). Through the airline's parent company, United Continental Holdings, it is publicly traded under NYSE: UAL with a market capitalization of over $10.5 billion as of October, 2013.

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