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Job Details

Sierra Trading Post Customer Service Coordinator Broomfield, CO

Company name
The TJX Companies, Inc. (TJX)

Location
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Profile

Are you ready to explore the corporate side of retail? Then try TJX on for size. You'll join a Fortune 100 company and the leading off-price retailer of apparel and home fashions in the U.S. and worldwide. At TJX, we are proud that, for 40 years, we have been providing amazing value to our customers, but the merchandise we sell is just part of our story. We believe our Associates bring our business to life, and we aim to support them by making TJX a terrific place to work. We are committed to leveraging the differences among our Associates, and believe that the diverse skills, experiences and background that they bring into the organization will help us continue to succeed.

 

TJX is the leading off-price retailer of apparel and home fashions in the world. Our retail chains include TJ Maxx, Marshalls, HomeGoods, Sierra Trading Post and Homesense, as well as tjmaxx.com and sierratradingpost.com in the U.S.; Winners, HomeSense and Marshalls in Canada; TK Maxx in the U.K., Ireland, Germany, Poland, Austria, the Netherlands and Australia and tkmaxx.com in the U.K., as well as HomeSense in the U.K. and Ireland. In 2016, we had over $33 billion in sales, more than 3,800 stores, and 235,000 Associates. As a retailer committed to growth, success is always in style at TJX!

Job Summary

Drive results through people and lead the Sales Associates as well as Cashiers. Constantly observing and coaching the sales associates to create an excellent customer experience. Handle all customer related issues that a Lead, Sales Associate or Cashier cannot. Be the next step in escalation before an Assistant Manager or Store Manager. Open and close the store when needed which includes counting the register drawers, setting up for the new day and sales floor recovery.

 

Duties and Responsibilities

As a Retail Coordinator, you will be a key member of the retail leadership team and will lead a team of retail staff members to increase sales by focusing on the Key Performance Indicators (KPI's) while maximizing store and department efficiency and effectiveness. Specific responsibilities include:

 

*Ensures the delivery of prompt, courteous and knowledgeable service to all external and internal customers at all times, resolving any customer service issues appropriately and competently. *Operate as a front line manager focused on executing store functions through staff members. *Have a daily knowledge of where the store is on KPI's (Average Order Size, Conversion Rate, Daily/weekly Sales goals). *Help coach and train a capable and talented team of Sales Associates, ensure development of the overall store team. *Assisting with general supervision in accordance with company policies and procedures including opening and closing the store and front end coverage as assigned. *Complying with cash office procedures and preparing deposits *Supporting company standards of selling and customer service while leading by example. *Maximize schedule effectiveness and increase team productivity *Develop top performers and consistently evaluate performance, providing coaching and direct feedback. *Assist in the implementation of merchandise presentation standards and signage throughout the store to meet company standards and maximize profits. *Adjust priorities and manage time wisely in a fast-paced environment. *Communicate in a clear, concise manner and listen attentively to others. *Assumes Key Carrier responsibilities including but not limited to; supplementing Manager coverage, ensuring execution of store plan and adherence to all operational procedures, supporting Assistant Manager and backroom plan, re-prioritizing daily activities as needed based on store plan.

Job Knowledge

Minimum formal education, if any, required to perform this job e.g., Bachelor's Degree in Accounting, Law Degree).

High School education or equivalent required

 

Minimum job skills required to perform this job (for example: programming languages, strong interpersonal skills, computer software packages).

Must possess superior customer relations skills.

Must be available to work flexible schedule including weekends and evenings.

Strong communication skills - verbal and written. Listens and responds appropriately.

 

Minimum experience required to perform this job.

Must be capable of handling multiple tasks at one time.

Ability to respond appropriately to changes in direction or unexpected situations.

Team player/works effectively with peers and supervisors to accomplish tasks.

 

List specific jobs which could prepare an individual for this job.

Cashier

Customer Service Associate

Retail Associate

WHAT'S IN IT FOR YOU?

TJX has campuses conveniently located off the Mass Pike and Route 495. With us, you'll not only enjoy working for an industry leader, but we also strive to provide a competitive salary and benefits package.

TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Posting Notes: Broomfield  || Colorado

Company info

The TJX Companies, Inc. (TJX)
Website : http://www.tjx.com

Company Profile
The TJX Companies, Inc. is the leading off-price retailer of apparel and home fashions in the U.S. and worldwide, ranking No. 125 in the most recent Fortune 500 listings. With over $23 billion in revenues in 2011, more than 2,900 stores in six countries and over 168,000 Associates, we see ourselves as a global, off-price value retailer. TJX operates four major divisions: The Marmaxx Group (T.J. Maxx and Marshalls) and HomeGoods in the U.S.; TJX Canada (Winners, HomeSense, and Marshalls); and TJX Europe (T.K. Maxx and HomeSense). In December 2012, TJX acquired Sierra Trading Post, an off-price internet retailer.

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