Responsible for providing exceptional guest service while providing massages/other related services to guests for therapeutic and remedial reasons, administering body conditioning treatments by applying various approved substances to the guests body.
Provide consistent professional massage treatments in accordance with Spa protocols and accepted certification practices
Ability to properly apply alcohol, lubricants and other substances to the guests body
Ability to massage body by properly kneading, rubbing and stroking the flesh to stimulate circulation, relax tight muscles and provide other beneficial effects
Properly care for equipment and us proper amounts of products to be cost effective
Possess complete knowledge of all services and products while educating and training guests.
Uphold the standards of sanitation and sterilization as directed by law and the spa’s policies and procedures
Perform prep work and properly clean and restock room as required
Actively promote spa, treatments, services, sessions and retail as well as programs and promotions
Handle guests questions and concerns professionally and courteously
Provide accurate and immediate responses to all requests by guests ensuring complete guest satisfaction
Regularly attend/participate in and support ongoing training to continue to be knowledgeable about current spa trends
Must be able to perform all massage treatments offered by Resort spa
Basic Qualifications :
Licensed Massage Therapist with State of Hawaii
Must have enthusiasm and possess excellent guest service skills
Excellent communication and listening skills
Previous experience in a Spa or Hotel environment
Previous experience with ability to handle difficult/sensitive situations with minimal/no supervision
Ability to confidently utilize service recovery methods
Proactive in anticipating guest needs
Knowledgeable about Resort and surrounding area
Must be at least 18 years of age to be considered for this role
Preferred Qualifications :
Previous Massage Therapist experience preferred
Basic computer knowledge
Knowledge of Hawaiian/Japanese language preferred
Full availability for any shift, seven (7) days per week, including nights, weekends, and holidays is preferred
Company Overview :
At Disney, we‘re storytellers. We make the impossible, possible. We do this through utilizing and developing cutting-edge technology and pushing the envelope to bring stories to life through our movies, products, interactive games, parks and resorts, and media networks. Now is your chance to join our talented team that delivers unparalleled creative content to audiences around the world.
Additional Information :
Our Theme Parks and Resort Hotels operate 24 hours a day, 365 days a year and some shifts may start as early as 5:00am while some may end as late as 3:00am, 4:00am or 5:00am.
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Keyword: Aulani Casting
Job Posting Company:
Disney Parks & Resorts
Website : http://disney.com/
The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with five business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media.