Job Details

Specialist Operations (N)

Company name
American Water Works Company, Inc.

Weston, WV

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Specialist Operations (N)



West Virginia

Founded in 1886, American Water is the largest and most geographically diverse publicly traded U.S. water and wastewater utility company. With headquarters in Voorhees, N.J., the company employs 6,800 dedicated professionals who provide regulated and market-based drinking water, wastewater and other related services to an estimated 15 million people in 47 states and Ontario, Canada. To learn more about American Water and additional career opportunities, visit

Primary Role

The Operations Specialist provides a combination of administrative, analytical, and technical support pertaining to routine day-to-day operations for a department or functional area.

Short Description

Operations Specialist- Expected to work independently with limited supervision. The role would typically retrieve, organize, analyze and make informed recommendations to their management. The position should be expected to lead teams on occasion, whether field workers or committees/task forces. This level is expected to serve the role on continuous improvement support, master data maintainers, workforce planners, budget reporting among other work that requires high level of analysis with the expectation of business optimization. Assumes role of project leas as assigned, requiring guidance and influence of a project team. Serves as backup to supervisor and on occasion, performs supervisor duties.

Key Accountabilites

Uses and maintains relational databases and other reporting tools to compile, calculate, track, report and clean-up data pertaining to various reoccurring processes which may include, but are not limited to, water plant operations, capital programs, field projects, work orders, regulatory compliance and employee records.

Analyzes and evaluates reports and/or prepare variances related to specific department work processes which may include but are not limited to: business systems, regulatory requirements, budgets, capital expenditures, work orders, departmental and/or organizational performance, etc.

Completes various payroll and accounting tasks such as processing payroll, entering payroll data into system database, running reports, tracking overtime, verifying accuracy of figures and computations, balancing and reconciling accounts and researching and responding to discrepancies.

Performs activities to monitor and maintain inventory control; evaluates inventory levels and reorders as necessary. May perform receiving, stocking, distributing, and packing in addition to inventory control.

Maintains inventory records and prepares reports. May work with vendors to resolve routine supply and distribution discrepancies.

Provides general administrative and clerical support for day-to-day managerial and departmental needs and special projects which may include but are not limited to: composing routine letters, obtaining permits, preparing and distributing meeting minutes, handling travel arrangements, p-card/ workbasket processing, document preparation, etc.

Serves as a first level resource for various departmental or functional issues which may be related to customer service, customer billing, water supply, regulatory issues, etc. Answers routine questions and assists in recognizing and troubleshooting larger problems.

Knowledge / Skills

Thorough knowledge of standard business practices and principles, including basic accounting and budgeting

In-depth knowledge of Microsoft office suite applications including MSWord, Excel, Access and PowerPoint and email management systems (Lotus Notes/MS Outlook)

Knowledge of specific payroll systems, i.e. JD Edwards, preferred

Knowledge of water or utility industry preferred

Knowledge of AutoCAD, Orcom, a plus

Demonstrated organization and administrative skills

Demonstrated communication skills, both verbal and written

Demonstrated ability to manage and prioritize tasks

Demonstrated interpersonal skills


Organizational Agility

Time Management

Learning on the Fly

Problem Solving

Functional / Technical Skills

Experience / Education

High school diploma with post high school coursework in business, finance or accounting required; associates level degree in business, finance, accounting or engineering preferred

5 years overall work experience


The percentage of time spent performing the key accountabilities of the job may vary based on the manager, departmental or functional unit needs.

This role will include assisting with field work including pick-up and delivery tasks, checking leaks and repairs made by contractors and completing related paperwork and/or handling Public Utility complaints

This role will be a combination of office, production, distribution, and commericial activities.

Join American Water. We care about water. It's what we do.*®

American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants*

based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because he or she is an individual with a disability, protected veteran or other status protected by federal, state, and local laws.

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Company info

American Water Works Company, Inc.
Website :

Company Profile
American Water Works Company, Inc., through its subsidiaries, provides water and wastewater services in the United States and Canada. The company’s Regulated Businesses segment offers water and wastewater services to approximately 1,500 communities in 16 states. It operates approximately 80 surface water treatment plants; 500 groundwater treatment plants; 1,000 groundwater wells; 100 wastewater treatment facilities; 1,200 treated water storage facilities; 1,300 pumping stations; 87 dams; and 47,000 miles of mains and collection pipes. The company was founded in 1886 and is headquartered in Voorhees, New Jersey.

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