Job Details

Sr. Mgr Credit Services Analytics

Company name
Charter Spectrum

Stamford, CT

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Client Reference Code: 203629-1JOB SUMMARYThe Sr. Mgr, Analytics will be responsible for leading the definition of standards, policies, procedures and execution for the Credit Services organization, leveraging best practices from within and external to Charter, while ensuring an optimal customer experience. The senior manager will influence the operational design of Collections policy and process design/improvement, working with the leadership teams across all functions. The senior manager will be responsible for leading the implementation of Credit Services initiatives across the company, working across functional and business boundaries with Marketing, Sales, IT, Infrastructure and region partners. In addition, he or she will work with partners on projects, billing system enhancements/merges, standardization, Audit and Compliance. This role will contribute to Charter's success by helping to ensure business needs and goals are realized.MAJOR DUTIES AND RESPONSIBILITIES\u2022 Actively engage with Director level leadership, specifically Operations, Sales, Care, and IT to define effective Collections policies to enhance revenue and PSU's while reducing losses.Actively and consistently support all efforts to simplify and enhance customer experience while supporting best practices across the company.\u2022 Lead high quality execution of key projects and standards.\u2022 Define, refine and deliver consistent regional Quality standards and process.\u2022 Act as primary liaison for Audit & Compliance, business continuity planning, platform integration.Legal/Financial Responsibilities:Requires adherence to Charter Standards of Business Conduct. Position must assist in maintaining the confidentiality of customer and business data at all times.REQUIRED QUALIFICATIONSSkills /Abilities and Knowledge \u2022 Leadership experience required.\u2022 Knowledge and understanding of project management methodology, including practical experience leading the delivery of project results through cross-functional teams\u2022 Demonstrated leadership in creating buy-in, driving consensus, and holding peers & leadership accountable in a constructive manner\u2022 Experience in process improvement including the development of policies, procedures, and processes\u2022 Demonstrated track record of successfully driving implementation of projects\u2022 Exceptional written and verbal communication skillsProven ability to perform effectively in a fast-paced environmentAbility to prioritize and organize effectively and manage multiple projects/assignmentsEducationBachelor degree or 5 years experience in project managementRelated Work Experience \u2022 10 years direct operations experience, preferably in collection setting5 years experience in telecommunications industry product and policy WORKING CONDITIONSOffice environment with some necessary travel expectedJob Code : TWCBGN605 Sr Mgr, Analytics & Reporting Exempt 203629BR Additional Info Job Industries Sales & Marketing

Company info

Charter Spectrum
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Company Profile
Charter, founded in 1993, created a customer service-oriented company that has grown and evolved on many levels over the past two decades. Charter's growth was achieved through acquisitions of cable properties and the subsequent increase of customers in those communities, as well as development and launch of new products and services. Charter became a publicly-traded company on NASDAQ in 1999 and has been a Fortune 500 company since 2001

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