Job Details

Sr eCommerce Category Manager Military veterans preferred

Company name
T-Mobile USA, Inc.,(metropcs)

Location
Bellevue, WA

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Profile

As America's Un-carrier, T-Mobile US, Inc. (NASDAQ: TMUS) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company's advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile US provides services through its subsidiaries and operates its flagship brands, T-Mobile and MetroPCS. For more information, please visit http://www.t-mobile.com\u00a0This position is responsible for defining and driving the eCommerce customer acquisition (gross activation) strategy and tactics for Plan sales across T-Mobile's Digital channels. \u00a0This individual will own delivery of the P&L goals in the annual financial plan and Quarterly Game Plan, working closely with key teams and stakeholders to deliver against that goal.\u00a0 They will also be the business user responsible for defining and driving roadmaps with our Product Management partners that deliver enhancements to the customer experience for shopping, customer journey, and the purchase funnel, that support delivery and over-attainment of their P&L goals. \u00a0He/She will be the advocate for the end-to-end sales experience, from traffic flow down through Web/Telesales purchase and into post sales fulfillment. He/She will be responsible for making decisions on maintaining and improving the overall eCommerce customer experience, which will lead to increased conversion, orders, revenue, and customer satisfaction. \u00a0This individual must be comfortable with building and driving business cases and with using data to prioritize initiatives. \u00a0He/She will be expected to report on state of their business on a daily/weekly/quarterly cadence. \u00a0This position will partner with and work through: internal eCommerce team members, Integrated Merchandising, Marketing, Pricing and Promotions, Supply Management, Product and Project Management, Telesales, Customer Care, Business Operations, and external vendors and site partners at all levels to identify, define, and prioritize the enhancements and initiatives in their category to ensure a high quality online product and customer experience that will drive incremental sales on the digital properties and in Telesales.MINIMUM REQUIRED SKILLS/COMPETENCIES:
7 years eCommerce experience driving top line strategies for large websites
7 years experience leveraging web analytics tools (e.g. SiteCatalyst)
5 years digital product management or setting strategy, for high-performing websites

5 years of forecasting experience or business casing
Advanced user of Excel (modeling, pivot tables, graphing), Word, PowerPoint and Visio
Demonstrated experience in creative problem solving and strong analytical skills
Excellent verbal and written communication skills with presentation comfort/skill and experience
Demonstrated creativity and innovation in developing marketing programs and promotions in an eCommerce environment
\u00a0\u00a0PREFERRED SKILLS/COMPETENCIES:\u00a0
MBA
Intermediate to advanced knowledge in HTML, JavaScript, and XML

*LI-B2B-SR1 \u00a0 \u00a0 \u00a0

Defining and driving the eCommerce sales strategy and tactics for the DTC channel
Creating a customer acquisition roadmap that includes purchase funnel enhancements, product portfolio, and promotional capabilities
Developing high level business cases to prioritize projects needed to drive rapid and exponential growth in the next 2 years
Advocating for the best end-to-end customer experience for their sales category
Partnering with internal teams to influence traffic driving activities and pricing and promotional calendar, and device supply
Innovating by identifying opportunities to inform the product roadmap, and prioritize new initiatives
Serving as business owner and subject matter expert (SME) for the DTC business across the organization, for all initiatives that impact the customer acquisition experience and conversion
Accountability for daily, weekly, and monthly business performance monitoring and reporting for his/her category to Sr. Manager and Executive level management
Routinely working with and presenting to Sr. Managers through Sr. Executives
At least 18 years of age. Legally authorized to work in the United States. High School Diploma or GED. Pre-employment background screen.We Take Equal Opportunity Seriously - By Choice T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.

Company info

T-Mobile USA, Inc.,(metropcs)
Website : http://www.metropcs.com

Company Profile
We announced that MetroPCS and T-Mobile have officially joined forces. We believe things are only going to get better for you as we aim to provide you with more phone choices, more value and more coverage and resources now that we have combined MetroPCS and T-Mobile.

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