ManTech International Corporation.
Become an integral part of a diverse team that leads the world in the Mission, Cyber, and Intelligence Solutions group. At ManTech International Corporation, you will help protect our national security while working on innovative projects that offer opportunities for advancement.
ManTech is looking for a motivated, customer-oriented Staff Systems Administrator in support of a secure Windows based Information System. The Systems Administrator will support the installation, operation, and maintenance of all current and future Information Systems. Duties and responsibilities involve the administration of Windows servers, Windows workstations, Terminal Servers, File & Print servers, organization folders as well as system documentation, analyzing and troubleshooting system anomalies, and ensuring optimal Information System performance. This position is a part of a centralized team of systems administrators and systems engineers.
Responsibilities include but are not limited to:
Serving as the first point of contact for customers seeking technical assistance over the phone, email, and chat
Performing remote troubleshooting through diagnostic techniques and pertinent questions
Determining the best solution based on the issue and details provided by customers
Properly escalate unresolved queries to the next level of support
Track, route and redirect problems to correct resources
Learn fundamental operations of commonly used software, hardware, and other equipment.
Follow standard Service Desk operating procedures; accurately log all Service Desk tickets using the defined tracking software.
Walk customers through problem solving process
Follow up with customers, provide feedback and see problems through to resolution
Utilize excellent customer service skills and exceed customers' expectations
Ensure proper incident and request recording, documentation and closure
Ability to utilize the applications for Microsoft Office for support, reporting and documentation
Professional demeanor, previous customer service experience strongly desired.
Excellent oral and written communication skills.
Good problem solving skills; ability to visualize a problem or situation and think abstractly to solve it.
Ability to work with or without direct supervision.
Requires Bachelor's degree (in Computer Science or related field) or equivalent
2- 4 years experience in the Information Technology field
Knowledge of Microsoft Windows 2003/2008/2012
Knowledge of Microsoft Exchange 2010, Active Directory, and associated hardware.
Knowledge of Microsoft Office 2010/2016
Working knowledge of Horizon View, data backups, and antivirus.
Experience with deploying workstation images.
Experience with deploying thin or zero clients.
Security CE or other IAT Level I/II Certification required
Microsoft Certified Solutions Associate (MCSA) certification desired
Microsoft Technology Associate (MTA) certification desired
Must be able to lift up to 20 lbs.
US Citizenship and an active TS clearance
Requires Bachelor's degree (in Computer Science or related field) or equivalent, and two to four years of related experience.
02-04 years w/Bachelors Degree
ManTech International Corporation is comprised of approximately 7,300 talented employees who use advanced technology to help government and industry meet some of their greatest challenges around the world. We adhere to the simple, no-nonsense values on which ManTech was founded more than four decades ago, aligning squarely with the mission objectives of our customers. As our customer base continues to expand and diversify, we continue to diversify our workforce and solutions. Nearly half our employees have a military background, and approximately 70 percent hold a government security clearance. As a leading provider of innovative technology services and solutions for the nation's defense, security, health, space, and intelligence communities; we hold nearly 1,100 active contracts with more than 50 different government agencies.
Position Type: Full-Time Permanent
Years of Experience Required:
ManTech International Corporation.
Website : http://www.mantech.com/
ManTech International Corporation provides technologies and solutions for mission-critical national security programs in the United States and internationally. It offers cyber warfare and cyber defense security solutions and services, such as identifying and neutralizing external cyber attacks; engineering tailored defensive security solutions and controls; managing security operations centers; developing robust insider threat detection programs; and creating enterprise vulnerability management programs. The company also provides information technology (IT) modernization and sustainment services that designs, develops, deploys, modernizes, operates, and maintains IT systems and infrastructure; intelligence/counterintelligence solutions and support; systems engineering; and healthcare analytics, and IT solutions that encompasses health information sharing and clinical analytic solutions. ManTech International Corporation serves the United States federal government intelligence, military, space, civilian agencies, state and local governments, and commercial customers. The company was founded in 1968 and is based in Fairfax, Virginia.