Job Details

Technical Assistant I, Commercial Insurance

Company name
Liberty Mutual Insurance Company

Hoffman Estates, IL

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Technical Assistant I, Commercial Insurance


Hoffman Estates


Advance your career at Liberty Mutual Insurance- A Fortune 100 Company! *

As a Claims Technical Assistant, you provide a variety of administrative tasks, technical support and customer service duties, such as gathering, organizing, validating and/or entering data; responding to routine correspondence, inquiries and information requests; and resolving routine problems or escalating them as necessary.

Gathers and organizes data needed by obtain information from systems, files, and intranet and/or by contacting other people inside or outside the Company.

Reviews and verifies information which may include source documents, policies, claims files, summons & complaints, salary data, etc. Ensures completion and accuracy of data, paperwork, and/or forms.

Coordinates materials or special projects for staff which may include preparing material/reports, distributing, and editing, formatting and proofreading material.

Maintains records and data which may include entering into databases/servers, developing tracking systems/spreadsheets, setting up files, etc. Ensures accuracy of information and runs reports as needed.

Acts as a technical resource for internal and external customers/contacts by providing answers to routine inquiries and coordinating responses; resolving problems and/or discrepancies which may involve research and data collection.

Provides administrative support to technical staff which may include: creating documents, forms, spreadsheets, presentation material, etc.; reviewing incoming mail and determining course of action; preparing and sending out form letters.


Knowledge of medical terminology, medical billing, ICD9&10 codes, or Social Security/Medicare policies preferred.

Knowledge of Workers Compensation and Liability Insurance preferred.

Able to adapt to competing priorities, detail-oriented, execution-focused.

Ability to follow/interpret procedures and effectively escalate issues/tasks.

General knowledge of Microsoft Office Suite applications, specifically Outlook, Word, OneNote, and Excel.

Knowledge of Adobe Pro

Solid organizational skills to manage work inventory within quality and time standards.

Excellent interpersonal skills to interact with and elicit cooperation from involved parties.

Associate’s Degree preferred, and one-three years of relevant experience in a customer service and/or administrative role.


We recognize that talented people are attracted to companies that provide competitive pay, comprehensive benefits packages and outstanding advancement opportunities. For this reason we offer a Comprehensive Benefits Plan that includes the following

401K and Company paid pension plan

Medical coverage

Dental coverage

Paid time-off


Discounts on automobile and homeowner's insurance

Discount fitness memberships

Flexible spending accounts

Tuition reimbursement

Vision care coverage

Work/Life resources

Credit Union membership

Employee and Dependent life insurance

Disability insurance

Accidental death & dismemberment insurance

Overview: *

At Liberty Mutual, we give motivated, accomplished professionals the opportunity to help us redefine what insurance means; to work for a global leader with a deep sense of humanity and a focus on improving and protecting everyday lives. We create an inspired, collaborative environment, where people can take ownership of their work; push breakthrough ideas; and feel confident that their contributions will be valued and their growth championed.

We’re dedicated to doing the right thing for our employees, because we know that their fulfillment and success leads us to great places. Life. Happiness. Innovation. Impact. Advancement. Whatever their pursuit, talented people find their path at Liberty Mutual.




Technical Assistant I, Commercial Insurance


IL-Hoffman Estates

Requisition ID:


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Company info

Liberty Mutual Insurance Company
Website :

Company Profile
Liberty Mutual Holding defends our freedom to buy car insurance. As the parent company of Liberty Mutual Group and its operating subsidiaries, Liberty Mutual is one of the top property/casualty insurers in the US and among the top 10 providers of automobile insurance. The company also offers homeowners' insurance, workers compensation, general liability, group disability, fire and surety, and commercial lines for small to large companies. Liberty Mutual operates through four business divisions: Personal Insurance, Commercial Insurance, Liberty International, and Global Specialty. It distributes its products through a diversified blend of independent and exclusive agents, brokers, and direct sales.

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