'Telecom Systems Administrator','118720','!*!West’s Health Advocate Solutions division is currently seeking a Telecom Systems Administrator for our site in Plymouth Meeting, PA. We are looking for an individual with excellent communication skills who collaborates well with others, and works urgently to resolve pending issues. Being able to work well in a team/project setting is crucial, along with forming strong working relationships with both internal and external business partners. The ideal candidate should have experience with and knowledge of how telecom systems work within a call center environment. Experience with Avaya CM and Avaya Aura Contact Center (AACC) is a plus. The Telecom Systems Administrator is responsible for providing telecommunication support to the voice and data communication systems, including project planning and coordination.Additional responsibilities include:Troubleshooting telecom ticketsAdministrative duties such as moves/adds/changesManage vendor activities, including participating in vendor planning sessions to ensure that vendors comply with specificationsResearch industry changes either in technology or in the common carrier regulatory environmentParticipate in new project implementations','!*!Minimum Requirements:EducationBachelor's degree in telecommunications, electrical engineering, business administration, or related field requiredEquivalent work experience in a similar position may be substituted for educational requirementsExperienceMinimum three years telecommunications experience requiredTechnicalBased on area of responsibility and departmental need, advanced level of knowledge of one of the following Hardware is required:Digital voice and data connectivitySwitchesRoutersModemsACD/PBXOtherMS Office experience preferredAvaya CM and Avaya Aura Contact Center experience preferredAvailability for off hours/on call workWest is connecting people and ideas.We are delivering on their potential.We are improving the way we work and live.At West, we are dedicated to delivering and improving upon new channels, new capabilities and new choices for how businesses and consumers collaborate, connect and transact. We develop technology-enabled communications that change the way we work and improve the way we live. We are a collective effort of enterprise and individuals, of communities and customers, of partnerships and families. We are the sum of our entire network - the result of brilliant ideas, dedication and the hard work of people who share our vision. We are at the core of a technology and communications engine that is changing the world.We connect. We deliver. We are West.Applications will be accepted through 9/25/2017EEO EmployerDon't forget to join our online talent community and Like West Careers on Facebook to receive updates about exciting opportunities and network with other West employees!','Technical','United States-Pennsylvania-Plymouth Meeting','','Enterprise Corp Services USA','Full-time','09/11/2017','Telecom Systems Administrator
Website : http://www.west.com
To many of the top companies in nearly every industry, West provides the technology and customized services to connect with their customers, workforce, partners and vendors. We help our clients communicate clearly, confidently, persuasively in a market place that spans the globe and yet is as personal as a conversation between two people.