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Job Details

Travel Claims Coordinator

Company name
American International Group, Inc.


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Travel Claims Coordinator


United States

Travel Claims Coordinator

Job ID #:


Functional Area:

Call Center

Estimated Travel Percentage (%):



Kuala Lumpur

Employment Type:

Full Time - Permanent

Education Preferred:

Bachelors Degree (or equivalent)

Relocation Provided:


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Position Description:

Purpose of the role: Answering of calls from AU, NZ, SG customers related to policy inquiries, first notification of loss and other customer service related call typeAccountabilities for the role:1. Answer and resolve customer's inquires about policy wording, claims forms, 2. Accountable for team quality, turnaround time and productivity performance.3. Timely checking of daily emails and rectify findings as per stipulated requests4. Support team members to enhance team performance.5. Manage and respond to inquiries, complaints and escalations from both business partner and customers.6. Identify and implement improvement opportunities through providing suggestions to TL.7. Cross support other colleagues within the Customer Service and Claims Support team.

Position Requirements:

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, any field. • At least 1 year(s) of working experience in the related field is required for this position. • Preferably Senior Executives specializing in Customer Service or equivalent. • Full-Time positions available • MUST BE WILLING TO WORK IN A SHIFTING SCHEDULE • Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma or Professional Degree in any field. • Diploma/ Degree preferred or/with 1-2 years’ equivalent work experience • Demonstrated customer service experience • Ability to reason and solve complex problems • Excellent interpersonal, telephone and computer skills

About Us:

American International Group, Inc. (AIG) is a leading international insurance organization serving customers in more than 130 countries and jurisdictions. AIG companies serve commercial, institutional, and individual customers through one of the most extensive worldwide property-casualty networks of any insurer. In addition, AIG companies are leading providers of life insurance and retirement services in the United States.

AIG Property Casualty is a global market leader, one of the few truly global property casualty franchises.

AIG Life and Retirement is one of the largest life insurance organizations in the U.S., and provides protection, investment and income solutions needed for financial and retirement security.

United Guaranty Corporation is the marketplace leader in mortgage insurance in the U.S.

Additional information about AIG can be found at |

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Company info

American International Group, Inc.
Website :

Company Profile
American International Group, Inc. provides insurance products and services for the commercial, institutional, and individual customers in the United States and internationally. The company operates in two segments: AIG Property Casualty, and AIG Life and Retirement. The AIG Property Casualty segment offers casualty insurance products that cover general liability, commercial automobile liability, workers' compensation, excess casualty, and crisis management insurance; industrial energy-related and commercial property insurance products, which cover exposures to man-made and natural disasters; aerospace, environmental, political risk, trade credit, surety and marine insurance products for small and medium sized enterprises; and various forms of professional liability insurance products. It also provides personal accidental and supplemental health products for individuals, employees, associations, and other organizations; and life products, as well as a range of travel insurance products and services for leisure and business travelers. This segment distributes its insurance products and services through brokers, agents, and direct marketing and partner organizations, as well as the Internet. The AIG Life and Retirement segment offers a suite of products and services to individuals and groups, including term life insurance, universal life insurance, accident and health insurance, fixed and variable group annuities, administrative and compliance services, mutual funds, and financial planning. This segment distributes its products through banks, broker-dealers, financial advisors, independent marketing organizations, insurance agents, structured settlement brokers, benefit consultants, and direct-to-consumer platforms. The company also provides private residential mortgage guaranty insurance and direct investment book services; and derivatives intermediary services. American International Group, Inc. was founded in 1919 and is based in New York, New York.

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