| Job Title |
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Collection Representative |
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External Publication of Job Posting 54129457
Job Posting Title
Collection Representative - Part time, New Castle DE
Start Date
07/27/2009
Reference Code
a8925e4a-3a22-9b0f-e100-000018282f35
Job Title
Collection Representative - Part time, New Castle DE
Division/Entity
**MEMBERS ONLY**SIGN UP NOW***. Corporation is the nation's leading provider of cable, entertainment and communications products and services, with 24.1 million cable customers, 12.4 million high-speed Internet customers and 3.5 million voice customers. Headquartered in Philadelphia, Pennsylvania, **MEMBERS ONLY**SIGN UP NOW***. is principally involved in the development, management and operation of broadband cable networks and in the delivery of programming content.
**MEMBERS ONLY**SIGN UP NOW***.’s Freedom Region provides service to over 1.1 million customers including the Pennsylvania counties of Bucks, Chester, Delaware, Montgomery and Philadelphia, the New Jersey counties of Camden, Monmouth and Essex and New Castle County in Delaware. The region is home to over 7,300 talented employees.
Tasks
Essential Functions: To save and retain pending non-pay customers from disconnecting services and build customer loyalty along with collecting past due balances. Regularly recommend new and/or improved non-pay retention tactics, tools, offers and methods, based on customer interactions with pending non-pay disconnect customers.
Major Responsibilities/Duties:
- Ensuring that we effectively explain to customers their current account balance, collecting proper amounts due and identifying customers who may be eligible for payment plans based on customer account history and business guidelines
- Act as collections customer liaison in the retention/safekeeping of our current customers
- Resolve customer complaints/concerns through active listening, empathy and professionalism
- Professional and quality presentation of products/services in a courteous and sincere manner, establishing and communicating the value of our products and services
- Contribute to the Business by meeting or exceeding budgeted non-pay retention goals for all product lines
- Demonstrate proficiency in technical and billing troubleshooting of all product lines
- Share successes and new ideas with team members in order to achieve both individual and team goals
- Perform other duties as assigned
Requirements
Minimum Requirements:
- High School diploma or GED required. Two yrs college preferred.
- A minimum of 1 - 2 years of experience in a Call Center sales environment preferred.
- Proficiency in MS Word and Excel along with basic billing knowledge of DST/COMTRAC desired.
- Ideal candidates must be highly motivated and enjoy working in a challenging collections/saves environment.
- Knowledge of retention principles.
- Must be able to handle difficult customers in a professional manner and build customer loyalty.
- Ability to troubleshoot technical and billing problems with all product lines.
- Excellent verbal communication skill with the ability to communicate on all levels.
- Ability to work seated for long periods of time.
- Use and manipulate objects such as pen, keyboard, papers and telephone.
**MEMBERS ONLY**SIGN UP NOW***. is an Equal Employment Opportunity/Affirmative Action/Drug-free workplace employer.
Employment Type
Regular
Working Time
Part-time
Branch
DEN02-New Castle
City
New Castle
**MEMBERS ONLY**SIGN UP NOW***. is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at **MEMBERS ONLY**SIGN UP NOW***. via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from **MEMBERS ONLY**SIGN UP NOW***. HR/Recruitment will be deemed the sole property of **MEMBERS ONLY**SIGN UP NOW***.. No fee will be paid in the event the candidate is hired by **MEMBERS ONLY**SIGN UP NOW***. as a result of the referral or through other means.
**MEMBERS ONLY**SIGN UP NOW***. is an EEO/AA/ Drug Free Workplace. |
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