Job Profile
We are looking for a Service Tech for Harris Park in Rochester, NY. Who is **MEMBERS ONLY**SIGN UP NOW***.? **MEMBERS ONLY**SIGN UP NOW***. is a Real Estate Investment Trust (REIT) and is one of the largest owners and operators of apartment homes in the country. **MEMBERS ONLY**SIGN UP NOW***. is a top provider of apartment homes to nearly 250,000 residents. **MEMBERS ONLY**SIGN UP NOW***. has properties in 38 states, the District of Columbia and Puerto Rico. As a leading S&P 500 company with over 25 years of proven performance, **MEMBERS ONLY**SIGN UP NOW***. has a unique blend of experience and ingenuity in apartment management, financing and investing in conventional and affordable housing communities. At **MEMBERS ONLY**SIGN UP NOW***., being a Service Technician is a combination of hands-on maintenance and customer service. While you enjoy the hands-on work of replacing dishwashers or repairing damaged carpets, it’s your customer service skills that set your performance apart. Your maintenance, construction or general labor background gives you the skills to handle any maintenance task, while your customer service skills ensure **MEMBERS ONLY**SIGN UP NOW***. residents are satisfied and that their homes are in working order. In this general labor maintenance role, you bring not only your customer service skills, but an attention to detail and the ability to recognize problems before they happen. As a Service Technician, you understand that it is a resident’s home. Not only do you fix the problem, you pride yourself on your interaction with the resident, taking the time to understand and listen to their concerns. Responsibilities One minute it could be a hot water heater that needs replacing, the next a carpet or a project in the community center, but being a maintenance technician at **MEMBERS ONLY**SIGN UP NOW***. has you moving from one task to another, juggling and adapting to the situation to find a solution that works. You enjoy the variety of tasks and the interaction with the residents and fellow team members. As an **MEMBERS ONLY**SIGN UP NOW***. maintenance technician, you are responsible for the appearance and working order of the complex including structures, facilities & systems in individual apartments, exterior and common areas. As an experienced professional you will: · Work directly with residents and team members to diagnose, assess & repair issues including electrical, plumbing, a/c, heating, HVAC, appliances, water irrigation, tile, carpet, walls and flooring · Read and interpret technical drawings and diagrams · Maintain service records · Follow up on unresolved customer service issues to ensure resolution · Prioritize and manage your daily workload to ensure successful completion · Maintain your knowledge of policies and procedures and their proper application including efficiency, service and quality targets Requirements Technical experience in construction, electrical, HVAC and mechanical plumbing systems and their maintenance and repair, you have a proven ability to deliver great customer service. While you know your way around hand tools and power tools, you have demonstrated experience including: · HVAC certification or universal certification preferred · Ability to move heavy equipment and machinery · Experience in maintenance, construction, mechanical, HVAC, electrical, plumbing · Proven knowledge and application of codes, laws and regulations · Experience operating computer systems to maintain and track service tickets, inventory and maintenance records · Willingness to work on call (rotating pager) and non-traditional hours including nights, weekends and holidays Benefits **MEMBERS ONLY**SIGN UP NOW***. offers attractive total compensation packages designed to recognize and reward performance at the individual, team and company levels. We start with a competitive base salary and add bonus opportunities and benefit choices topped off with: · Consumer discounts including **MEMBERS ONLY**SIGN UP NOW***. apartment discounts and other vendors · Employee stock purchase plans · Opportunities for professional development and career growth · Opportunities for recognition and personal development When you join **MEMBERS ONLY**SIGN UP NOW***., you receive a winning total compensation formula. (Some benefits may not apply to team members who are subject to collective bargaining or who are part time)
