Customer Service Manager Jobs
The marketing manager who is dedicatedly assigned the customer service management aspects of the company are known as the Customer service manager. Duties of the customer service manager include recruiting, training and managing a team of customer service executives. He has to handle customer service issues escalated by team members, analyze the customer base demographics, and report the findings. The customer service manager has to maintain and update customer service policy manual and ensure that the policies are followed properly. He has to coordinate with sales managers and logistics managers; and maintain customer service time and queues. The customer service manager has to ensure communication of promotional offers and benefits to regular and premium customers.
Applicants for this position should have a Bachelor's degree, preferably in marketing or sales. Several years of experience in a customer service oriented role may be expected. Experience of managing or designing a brand management, customer loyalty program or even a customer retention program will prove to bean asset.
The marketing manager who is dedicatedly assigned the customer service management aspects of the company are known as the Customer service manager. Duties of the customer service manager include recruiting, training and managing a team of customer service executives. He has to handle customer service issues escalated by team members, analyze the customer base demographics, and report the findings. The customer service manager has to maintain and update customer service policy manual and ensure that the policies are followed properly. He has to coordinate with sales managers and logistics managers; and maintain customer service time and queues. The customer service manager has to ensure communication of promotional offers and benefits to regular and premium customers.
Applicants for this position should have a Bachelor's degree, preferably in marketing or sales. Several years of experience in a customer service oriented role may be expected. Experience of managing or designing a brand management, customer loyalty program or even a customer retention program will prove to bean asset.
related jobs
2222 matches
| date | location | job title |
| Feb 11, 12 | |
USA-UT-Salt Lake City | |
Global Customer Service Operations Manager
.... interest in the Global Customer Service Operations Manager. To begin the application process, please enter your email address. Invalid email address CONTINUE APPLICATION By applying to a job using Mo.... |
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| Feb 11, 12 | |
USA-NJ-Lyndhurst | |
Director, Web Customer Service
.... interest in the Director, Web Customer Service. To begin the application process, please enter your email address. Invalid email address CONTINUE APPLICATION By applying to a job using Monster.com yo.... |
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| Feb 08, 12 | |
USA-CO-Broomfield | |
Customer Service Manager
.... and is seeking a strong qualifed Customer Service Manager. The Customer Service Manager is a strategic position for the worldwide Customer Service program reporting into the Shared Services business .... |
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| Feb 07, 12 | |
USA-TN-Nashville | |
Director of Customer Service
.... our growing Supply Chain Department in our corporate office in Nashville, TN. Reporting to the VP, Supply Chain and IT, this position offers a qualified candidate the chance to participate as a thou.... |
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| Feb 04, 12 | |
USA-NC-Cary | |
ASSISTANT CUSTOMER SERVICE MGR - Cary, NC
.... up to 120 associates in the Customer Service Department [cashiers, baggers, customer service clerks] and accounting office. Is responsible for assisting the Department Manager with the overall direct.... |
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