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Job Details

Account-Manager

Company name
Lennar Corporation

Location
Irvine, CA

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Profile

Security Alarm and Smart Home, Territory Manager (West Region):

REPORTS TO:                   Director, Activations

POSITION SUMMARY:      We are looking for an experienced Residential Alarm System Professional with Smart Home Technology experience. Manage implementation of cutting-edge technologies that help create smarter homes through the use of mobile apps that allow customers to remotely secure and interact with their homes from their smartphones, tablets, and PCs from anywhere in the world. Ability to walk homeowners and New Home Consultants thru the use of home automation, such as the ability to watch live video from your smartphone or lock/unlock a deadbolt door from wherever you are. This position will be responsible for the rollout of home automation products with unique security features in addition to the standard home automation technology.

CORE RESPONSIBILITIES:

*Manage projects using defined project management tools and communication vehicles

*Facilitate enhancements to communications, tools, capabilities and product lines

*Manages all smart home technology KPI’s for assigned divisions (CSAT, Cycle Times, Quality)

*Manage smart home technology processes and procedures

*Evaluate assigned account’s business processes and provide recommendations for automation and enhancements that generate additional revenue

*Create program to train and evaluate technicians

*Act as liaison for internal and external communications with assigned accounts. Manage ongoing conference calls and ensure a positive relationship with assigned accounts

*Provide regular status reports and manage task lists on assigned accounts progress for all project areas

*Create PPT presentations

*Produce Reports as requested

*Handles elevated issues from divisions

CORE SKILLS AND COMPETENCIES

*Basic knowledge in smart home technology or related field

*Excellent communication skills, all elements

*Business Acumen

*Organizational Skills

*Collaboration Skills

*Customer/Client Focus

*Technical Capacity

JOB SKILLS:

*Ability to deal with challenging technical situations in the field with limited supervision

*Demonstrates excellent problem solving and conflict resolution skills

*Demonstrates flexibility in traveling to different divisions when needed

*Performs observations of trade partners’ activations

*Capable of training colleagues on processes and procedures

*Good Listing and problem-solving skills

*Represents an image of integrity and professionalism

*Promotes a positive company image

*Must be able to deal effectively with confrontational situations and maintain objectivity in public relations

*Detail oriented, works well under pressure, capable of handling multiple tasks with simultaneous deadlines

Company info

Lennar Corporation
Website : http://www.lennar.com

Company Profile
Lennar Corporation, founded in 1954, is headquartered in Miami, Florida and is one of the nation’s leading builders of quality homes for all generations. Lennar builds affordable, move-up and retirement homes in Communities that cater to almost any lifestyle – such as urban, golf course, Active Adult or suburban Communities.

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