JCPenney (JCP Media Inc.)
Job Purpose Position Description:
Appliance Supervisors are responsible for driving sales and profit by creating an outstanding customer experience through a combination of in–depth product knowledge, a passion for customer service, building clientele and achieving individual sales objectives.
Accountable for consistently prospecting, providing customer service, achieving sales and service objectives to-drive profitable sales growth.
Proactively interact with customers in a friendly manner, determines customer needs, provides recommendations, and assists customers in making decisions about desired products or services.
Informs customers of key product attributes to build interest in the merchandise/brand and to build clientele.
Actively listens to customer requests and issues to find solutions and deliver a positive customer experience that results in a sale.
Ensure products are displayed according to core standards.
Partners with other associates to replenish department and/or takes personal action to replenish products/displays from stock room.
Responsible for training, coaching and developing associates on the company’s core standards to ensure customers receive exceptional service.
Skills & Characteristics:
Results: Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others
Ownership: Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes
Intensity: Proactively find ways to improve the customer experience; show the confidence and courage to do what’s right; take action with energy and urgency
High school diploma or equivalent
2 Years Appliance Sales Experience
Experience with computers and web-based systems
3 yrs. of customer service experience in a fast-paced retail environment
Experienced in training and coaching others on selling techniques
Appliance Supervisor - Prien Lake Mall
Lake Charles, LA, United States
- Prien Lake Mall 312 W Prien Lake Rd
J.C. Penney Company Inc.
More than a century ago, James Cash Penney founded his company on the principle of the Golden Rule: treat others the way you’d like to be treated – Fair and Square. His legacy continues to this day, as J. C. Penney Company, Inc. (NYSE: JCP) boldly transforms the retail experience across 1,100 stores and jcp.com to become America’s favorite store. Focused on making the customer experience better every day, jcpenney is dreaming up new ways to make customers love shopping again. On every visit, customers will discover great prices every day in a unique Shops environment that features exceptionally curated merchandise, a dynamic presentation and unmatched customer service.