Arabic Client Advocate - Customer Service Analyst','17007901','!*!Handle operations escalations and provide consultative service to Cigna clients and customers. Proactively engage business partners to facilitate and drive customer centric solutions to ensure a timely, high quality and positive client and customer experience.
Own and effectively manage service inquiries from Cigna Global clients and customers.
Perform root cause analysis and drive for first contact resolution.
Establish consultative and collaborative partnerships with Sales, Client Management, Underwriting, Operations and others as needed to drive client and customer solutions.
Develop and effectively present service solutions to clients and customers.
Prioritize tasks and deliverables ensuring solutions are achieved timely with high quality outcomes.
Proactively identify and communicate issues and lead solutions as appropriate.
Participate and engage in business initiatives as a subject matter expert.
Educate the client and customers as to how to approach Cigna for the most effective and efficient solutions and customer satisfaction.
Implement solutions for improvement opportunities to drive process effectiveness.
Fluent in Arabic
2 years of relevant industry experience.
Healthcare or insurance experience is highly preferred.
Bachelors degree preferred.
Previous service experience; demonstrated consultative and collaborative communication skills.
Client and customer focus; creative and innovative thinking; ability to manage through systems; ability to manage conflict and find solutions.
Ability to manage timelines and deliverables; solid attention to detail and organization skills.
Previous or current knowledge of business processes, products, benefits, and compliance.
Experience with negotiation, consultative and influential communication and presentation skills.
US Candidates Only: Qualified applicants will be considered for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, disability, veteran status. If you require a special accommodation, please visit our Careers website or contact us at SeeYourself@cigna.com.
','United States-Delaware-Wilmington','United States-California-Visalia','300 Bellevue Parkway, Ste 101','','Wilmington','19809','Bus Ops--Customer Service','Yes','Yes','Full-time','Day Job','Regular','Standard','Individual Contributor','Yes, 25 % of the Time','Oct 9, 2017','Arabic Client Advocate - Customer Service Analyst']);
Cigna works with employers and organizations around the world helping employees stay healthy and on the job. We work closely with brokers and consultants to develop innovative programs, help individuals and families improve their health, well-being and sense of security—and lower their medical costs. And, Cigna provides access to a global network of local physicians and hospitals—as well as 24/7/365 live customer service.