Job Details

Arabic-Client-Advocate--Customer-Service-Analyst

Company name
CIGNA

Location
Wilmington, DE
16 hit(s)  

Profile

Arabic Client Advocate - Customer Service Analyst','17007901','!*!Handle operations escalations and provide consultative service to Cigna clients and customers.  Proactively engage business partners to facilitate and drive customer centric solutions to ensure a timely, high quality and positive client and customer experience.

Own and effectively manage service inquiries from Cigna Global clients and customers.   

Perform root cause analysis and drive for first contact resolution.

Establish consultative and collaborative partnerships with Sales, Client Management, Underwriting, Operations and others as needed to drive client and customer solutions.

Develop and effectively present service solutions to clients and customers. 

Prioritize tasks and deliverables ensuring solutions are achieved timely with high quality outcomes.

Proactively identify and communicate issues and lead solutions as appropriate.

Participate and engage in business initiatives as a subject matter expert.

Educate the client and customers as to how to approach Cigna for the most effective and efficient solutions and customer satisfaction.

Implement solutions for improvement opportunities to drive process effectiveness.

 

Fluent in Arabic

2 years of relevant industry experience.

Healthcare or insurance experience is highly preferred.

Bachelors degree preferred.

Previous service experience; demonstrated consultative and collaborative communication skills.

Client and customer focus; creative and innovative thinking; ability to manage through systems; ability to manage conflict and find solutions. 

Ability to manage timelines and deliverables; solid attention to detail and organization skills.

Previous or current knowledge of business processes, products, benefits, and compliance.

Experience with negotiation, consultative and influential communication and presentation skills.

US Candidates Only: Qualified applicants will be considered for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, disability, veteran status. If you require a special accommodation, please visit our Careers website or contact us at SeeYourself@cigna.com.

 ','United States-Delaware-Wilmington','United States-California-Visalia','300 Bellevue Parkway, Ste 101','','Wilmington','19809','Bus Ops--Customer Service','Yes','Yes','Full-time','Day Job','Regular','Standard','Individual Contributor','Yes, 25 % of the Time','Oct 9, 2017','Arabic Client Advocate - Customer Service Analyst']);

api.

Company Profile
Cigna works with employers and organizations around the world helping employees stay healthy and on the job. We work closely with brokers and consultants to develop innovative programs, help individuals and families improve their health, well-being and sense of security—and lower their medical costs. And, Cigna provides access to a global network of local physicians and hospitals—as well as 24/7/365 live customer service.

Similar Jobs:
Senior Teller - 3DF79
location Newark, DE
Senior Teller - 3DF79 in Newark Delaware Retail Banking Division Senior Teller Position 37.5 Hours Per Week Suburban Plaza Branch Newark, DE THE OPPORTUNITY: Serves as foundation of building customer loyalty in the M&T branch syst...
Director, Regulatory Compliance Strategy
location Philadelphia, PA
Director, Regulatory Compliance Strategy in Philadelphia Pennsylvania Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 l...
Teller
location Lansdowne, PA
At Wells Fargo, our vision is to satisfy our customers’ financial needs and help them succeed financially. In this role, you will help us deliver on our vision and build lifelong relationships with our customers. You also will dem...
What I liked about the service is that it had such a comprehensive collection of jobs! I was using a number of sites previously and this took up so much time, but in joining EmploymentCrossing, I was able to stop going from site to site and was able to find everything I needed on EmploymentCrossing.
John Elstner - Baltimore, MD
  • All we do is research jobs.
  • Our team of researchers, programmers, and analysts find you jobs from over 1,000 career pages and other sources
  • Our members get more interviews and jobs than people who use "public job boards"
Shoot for the moon. Even if you miss it, you will land among the stars.
EmploymentCrossing - #1 Job Aggregation and Private Job-Opening Research Service — The Most Quality Jobs Anywhere
EmploymentCrossing is the first job consolidation service in the employment industry to seek to include every job that exists in the world.
Copyright © 2016 EmploymentCrossing - All rights reserved.