The fastest growing Big Four professional services firm in the U.S., KPMG is known for being a great place to work and build a career. We provide audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Working Mother Magazine, Diversity Inc. and others. If you're as passionate about your future as we are, join our team.
KPMG is currently seeking an Associate Director, Network Operations Center to join our KPMG Technology Organization.
Ensure 24x7 network and system support and monitoring for business critical environments, developing initiatives to achieve greater network reliability and improved customer service results
Provide leadership and direction to the NOC team and ensure all service levels are met or exceeded
Monitor the operational support systems to proactively identify service impacting events relating to IT, network, and facility conditions
Produce and publish operational and analytical reports, driving for automation of metrics and measurement systems for scalable performance management
Drive continuous improvement to monitoring services and internal processes for resolution of support requests and production incidents
Serve as point of escalation for team, working with appropriate engineering and operations leadership within the organization or external vendors as required to achieve resolution
Minimum of eight years experience in overseeing critical infrastructure systems and/or managing a Network Operations Center
Bachelor's degree from an accredited college or university; ITIL Certification required
Demonstrated strong analytical and communication skills and ability to work independently and/or as a part of a team in a dynamic environment with the ability to adjust priorities based upon situational awareness
Experience in the following disciplines: Supporting Windows and Linux operating systems; Network, server, and storage systems (ie, Cisco, Juniper, F5, Cisco UCS, EMC, 3PAR etc.); DNS, Active Directory, IIS, and network troubleshooting
Working knowdlege of: Monitoring platforms and analysis applications such as Nagios, SCOM, SolarWinds, Splunk, AppDynamics and BMC Patrol; Batch scheduling systems such as Tivoli Workload Scheduler; Databases such as SQL Server, Oracle, PostgreSQL, Hadoop; Proficiency in one or more scripting languages
KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an equal opportunity employer. All qualified applicants are considered for employment without regard to race, color, creed, religion, age, sex/gender, national origin, ancestry, citizenship status, marital status, sexual orientation, gender identity or expression, disability, physical or mental handicap unrelated to ability, pregnancy, veteran status, unfavorable discharge from military service, genetic information, or other legally protected status. KPMG maintains a drug-free workplace. KPMG will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable local, state or federal law (including San Francisco Ordinance number 131192). No phone calls or agencies please.
Website : http://www.kpmg.com
KPMG LLP, the audit, tax and advisory firm, is the U.S. member firm of KPMG International Cooperative ("KPMG International"). KPMG International’s member firms have 145,000 professionals, including more than 8,000 partners, in 152 countries. KPMG delivers a globally consistent set of multidisciplinary services based on deep industry knowledge. Our industry focus helps KPMG professionals develop a rich understanding of clients' businesses and the insight, skills, and resources required to address industry-specific issues and opportunities.