Job Details


Company name
Carter's, Inc.

Braselton, GA

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Call Center Administrative Agent




Call Center Administrative Agent

Braselton, GA

Date Updated:October 10, 2017Job Level:Entry Level(less than 2 years)

Job Type:Full-Time/RegularYears of Experience:Less than 1 Year

Travel:Not SpecifiedLevel of Education:Any

Position ID:85329-254528

Job Description

Carter's, Inc. is the largest branded marketer in the United States and Canada of apparel and related products exclusively for babies and young children. The Company owns the Carter's and OshKosh B'gosh brands, two of the most recognized brands in the marketplace. These brands are sold in leading department stores, national chains, and specialty retailers domestically and internationally. They are also sold through nearly 1,000 Company-operated stores in the United States and Canada and on-line at , , and . The Company's Just One You, Precious Firsts, and Genuine Kids brands are available at Target, its Child of Mine brand is available at Walmart, and its Simple Joys brand is available on The Company also owns Skip Hop, a global lifestyle brand for families with young children. Carter's is headquartered in Atlanta, Georgia. If you dream of working with innovative colleagues who support and inspire you, Count on Carter's

Provide administrative support for e-commerce Contact Center for off-line tasks as outlined below:

Support of special projects

Process exception and escalation management

Customer address verifications and corrections

Support of payment verification and fraud review processes

Shipping exceptions and claims

Returns processing

Investigating and resolving inquiries from Customers, Consumer Affairs, Corporate and Leadership as necessary

Other tasks as determined by Sr. Leadership

Maintain accurate customer data including documentation of discussions, issues, customer requests or other relevant information into Contact Center systems as required

Use technology tools as directed and within established guidelines

Maintain confidentiality of the organizations customer data

Participate in individual and team trainings and meetings to ensure knowledge is up-to-date

Alert management of issues or concerns that require escalation for complete resolution or which may indicate a larger, underlying problem

Ability to work independently, adhere to work schedule and manage regular duties with minimal supervision

Identify and handle all customer inquiries completely and accurately via Phone, Email and/or chat as determined by business need

Schedule, assign, or act on any required customer follow-up in accordance with Contact Center guidelines

Resolve customer complaints and problems to the satisfaction of the customer

Complete necessary documentations to manage customer complaints, uses and subsequent solutions

Suggest Contact Center process improvements and participate in Contact Center initiatives for increased effectiveness

Other miscellaneous duties assigned

Experience and Skills

Previous customer service experience

Demonstrate excellence with listening, verbal and written communication skills

Working knowledge of computers, office software, email and chat

Ability to navigate and multi-task

Proficient reading skills

Intermediate Excel skills preferred

Must have the ability to abide by all of Carters policies and procedures; specifically the attendance policy

Must know, understand and follow all Standard Operating Procedures

High school diploma or a GED preferred, not required.

Minimum 6 months of customer service experience

Call center, Retail and/or Ecommerce experience is a plus

Technical aptitude is a plus, but not required

Ability to work in a highly structured environment

Ability to work in a competitive performance driven environment

Ability to handle repetitiveness of contacts from customers

Holiday schedule to be decided by Management

Comply with blackout periods as determined by Management

Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, long periods working at a computer

NOTE- This position description is not intended to be all-inclusive. The duties described may be changed or reassigned at the discretion of management, and the employee may be required to perform duties that are not listed in the position description.

Carters is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.

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Company info

Carter's, Inc.
Website :

Company Profile

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