Job Details

Call Center Representative

Company name
National Debt Relief

Location
Henderson, NV

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Profile

We are looking for a highly motivated individual interested in growth to join our management track in the Client Services Department.

The position is focused on providing phone support for our clients involved in the settlement process answering any general inquiries, addressing problems and/or concerns. A typical day consists of making and answering inbound and outbound calls, emails and online requests for information, as well as maintaining a rapport with our client base.

  • This position is an entry level opportunity
  • This position includes career advancement into management.
    • Client Services Representative (Entry-Level)
    • Client Services Specialist
    • Team Leader (Manages a 6-8 person team)
    • Manager (Manages 4-5 teams)
  • We do not hire externally for management. Positions beyond entry level are typically filled through internal promotions.
  • Promotions are based strictly on performance – measurable metrics which are transparent to each employee.
  • Previous experience in a call center is not required. We train all hires.

Principle Duties and Responsibilities

  • Use Salesforce customer relationship management software to facilitate the process of responding to customer calls and addressing customer concerns.
  • Resolve customer inquiries/complaints with limited escalation to team leaders.
  • Document client discussions clearly and concisely.

Required Skills and Experience

  • Fluent in Spanish is a must
  • Bachelor’s degree or relevant experience is a plus not but required
  • Experience on a customer service team, including a strong working knowledge of service processes, policies, techniques and applicable regulations required.
  • Excellent verbal and written communication skills.
  • Ability to work in a fast paced environment with strong organizational and multi-tasking skills.
  • Polite, confident, tactful, patient, and diplomatic while dealing with complex problems.
  • Computer proficiency in Microsoft Office.
  • Experience using Salesforce is a plus, but not required.

Company info

National Debt Relief
Website : https://www.nationaldebtrelief.com/

Company Profile
National Debt Relief (NDR) is the country’s fastest growing and most reputable financial service provider in the debt relief sector. We are actively looking for motivated team members to grow with us! With a workforce of over 1,000 employees, we continue to grow and develop our talent at a lightning-fast rate. NDR holds an A+ accreditation by the BBB and is rated as the top debt relief provider in the country by many third party consumer review sites including TopConsumerReviews.com. NDR’s mission is to help individuals and families rid their lives of burdensome debt and financial Hardship. We are looking for talented and enthusiastic individuals to join our growing Client Services, team!

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