JCPenney (JCP Media Inc.)
The Team Coach specialist will execute programs to create an environment of engaged associates. Reporting directly to the Customer Care Director, the Specialist will develop a team which helps deliver an exceptional shopping experience to our customers in America’s Favorite Store.
Supervise, provide coaching, and engage Customer Care Center (CCC) associates to continuously provide exceptional customer service to meet or exceed company survey goals
Coordinate and administer programs designed to develop associates’ skills and abilities to create a Customer FIRST environment
Support the implementation of new procedures and/or operational changes to support the CCC vision and strategy
Track, review, & respond to customer complains, and escalate issues in a manner that drives Customer retention and loyalty Core Competencies & Accomplishments:
Experience in written customer feedback & edit orders
High school graduate or equivalent business experience. College degree preferred
2-3 years of supervisory experience (retail industry and/or call center experience preferred)
Excellent leadership, written & communication skills required – contact me at email@example.com www.jcpenney.com We are committed to diversity. jcpenney is an Equal Employment Opportunity employer.
Call Center Supervisor (Tues-Sat 2nd shift)
Columbus, OH, United States
- Cust Care Contct Ctr 5555 Scarborough Blvd
J.C. Penney Company Inc.
More than a century ago, James Cash Penney founded his company on the principle of the Golden Rule: treat others the way you’d like to be treated – Fair and Square. His legacy continues to this day, as J. C. Penney Company, Inc. (NYSE: JCP) boldly transforms the retail experience across 1,100 stores and jcp.com to become America’s favorite store. Focused on making the customer experience better every day, jcpenney is dreaming up new ways to make customers love shopping again. On every visit, customers will discover great prices every day in a unique Shops environment that features exceptionally curated merchandise, a dynamic presentation and unmatched customer service.