Job Details

Client-Service-Operations-Specialist-Associate-2-BAML

Company name
State Street Corporation.

Location
Sacramento, CA

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Profile

Our promise to maintain an environment where every employee feels valued and able to meet their full potential infuses our company values. It’s also part of our commitment to inclusion, development and engagement, and corporate social responsibility. You’ll have tools to help balance your professional and personal life, paid volunteer days, and access to employee networks that help you stay connected to what matters to you. Join us.

State Street is an Affirmative Action/ Equal Opportunity Employer/Vet/Disability.

Job Description

As a member of the Client Service Operations team, you will act as a point of contact for operational activities and client inquiries.  In this role, you may have daily contact with Client Service, Client Management, Centers of Excellence and Business Unit Shared Service teams.

Job Responsibilities:

Perform assigned daily operations and processes including, but not limited to:

Perform customized client activities and ad-hoc client requests as appropriate and in conjunction with BU Client Service.

Account Administration including account openings, billing set up, tax reclaims/tax documentation, market openings/exits/updates, security registration/system access/ID administration and FAR set up

Calculates NAV and performs end of night tie out by reconciling final net assets and related data between NAV alert, MCH and Navigator.

Disseminates NAV’s in an accurate and timely manner

May monitor and review daily work of Client Operations Specialist 1 or 2 to ensure accurate and timely calculation of Net Asset Value, if required.  May perform the duties of Sr. Client Operations Specialist, as needed.

Monitors day-to-day service delivery of Shared Service teams and CoEs for assigned accounts.

Online support for various client-facing applications, set up, training, resolving data integrity issues, assisting with new product rollouts.

Production of client-customized reporting; collection of data and production of customer report cards

Assist with data collection for risk/compliance reporting

Respond in a timely manner to inquiries from operational CoEs, BU Shared Services and BU Client Service.

May monitor and review daily work of Client Support Specialist 2 to ensure accurate and timely execution.  May performs the duties of Senior Client Support Specialist, as needed.

Provides on the job training to new staff and assists new staff with attainment of understanding job responsibilities.

Elevates unresolved issues/problems to Senior Client Support Specialist.

Maintains appropriate documents required for fund audits.

Provides on the job training to new staff and assists new staff with attainment of understanding job responsibilities.

Remains familiar with back-up procedures when system applications and/or transmission problems arise.

During the course of normal day to day operation, be responsible for identifying any unusual or potentially suspicious transaction activity and must report and/or escalate in accordance with corporate policy and guidelines detailed in relevant operating procedures.

Other duties as assigned.

Qualifications

Bachelor’s degree with business related coursework or degree in Accounting or Finance, preferred.   

Minimum 1 year of related custody and/ or fund accounting experience.

Strong computer competence (Microsoft applications: Excel, Word, etc.)

Accuracy and detail-orientated

Aptitude for math

Interpersonal and oral communication skills

Multitasking capability

Ability to work under pressure/deadlines driven environment

Job Opening ID

State Street Job ID: 170456

Location

Sacramento-CA-USA

Closing Statement

To apply to this position, follow the apply now link. To locate this position in our application page, please use the KEYWORD search functionality and insert either the State Street Job ID or the Location.

Company info

State Street Corporation.
Website : http://www.statestreet.com

Company Profile
State Street is a leading financial services provider serving some of the world’s most sophisticated institutions. We offer a flexible suite of services that spans the investment spectrum, including investment management, research and trading, and investment servicing.

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