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Job Details

Colleague-Resource-Center-Specialist

Company name
Huntington Bancshares Incorporated.

Location
Columbus, OH

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Department Description:

Gateway Location

A variety of Flexible schedules which can include: mornings, evenings, split shifts, etc. as needed to accommodate staffing level and volume for the Retail Solutions Center.

Full time Position at 40 hours per week

Phone Support Center hours of operation: Monday - Thursday 8:30am - 7pm, Friday 830-8 pm, Saturday 9am - 5pm and Sunday 11am - 4pm.

Flexible schedules Monday -- Friday

Rotating Saturday shift --

Just 4 Sunday shifts during the year for each agent

Personalized training and buddy support programs that prepare you for your job duties in the RSC team.

Brief Description:

The 5's Colleague Resource Center --Team Oriented environment providing telephone support to Retail banking colleagues by answering questions regarding Huntington policies, procedures, customer service issues, and systems, with an emphasis on coaching and service resolution.

Responsibilities include:

Providing phone support to Huntington Retail banking colleagues by answering questions regarding Huntington policies, procedures, customer service issues, and systems

Resolving complicated customer issues through completion, within service level

Recommending process improvements for internal and external customer service

There are service level goals, but no sales goals associated with this position

Eligible for participation in Recognizing Exceptional Performance [REP] incentive program

Basic Qualifications:

High School Diploma

One or more years of Head Teller/Team Leader/Personal Banker/Assistant Branch Manager experience or

One or more years of Retail Branch Operations experience

Other Preferred Traits and Characteristics:

Associate's Degree preferred

Knowledge on the account opening requirements, Argo Teller, ATM support, CD/IRA regulations and Lending Policies preferred

Supervisory or leadership experience is an added plus

Proven ability to successfully resolve complex customer service issues

Excellent written and oral communication skills

Team player, with a genuine enthusiasm for providing Simply the Best service

PC and Internet proficient

Reliable attendance record

EEO/AA Employer/Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity

Tobacco-Free Hiring Practice: To demonstrate our commitment to health and wellness, Huntington will not hire any candidate who uses tobacco or any nicotine product including, but not limited to, cigarettes, cigars, pipes, smokeless tobacco, chewing tobacco, snuff or snus, nicotine gum, the nicotine patch or any other kind of nicotine replacement product (where permitted by applicable state law). Candidates applying for positions in those states will be notified of this practice during the recruitment process and, if offered a position, will be screened for cotinine (to check for use of tobacco and/or nicotine products and/or nicotine replacement therapy products) before they begin employment. If the position to which you're applying is covered by this practice, the job application will provide greater detail as to what constitutes tobacco use.

Huntington does not accept solicitation from Third Party Recruiters for any position.

Company info

Huntington Bancshares Incorporated.
Website : https://www.huntington.com/

Company Profile
Welcome to Huntington. Thank you for your interest in learning more about us. Founded in 1866 as The Huntington National Bank, today Huntington Bancshares Incorporated still operates from the same Columbus, Ohio founding location in the heart of the Midwest. As of January 25, 2017, Huntington Bancshares Incorporated is a $100 billion asset regional bank holding company.

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