Job Details

Collections-Representative

Company name
Sallie Mae, Inc.

Location
Indianapolis, IN

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Sallie Mae is a company created with great purpose. We make the dream of higher education a reality. We do it by being a resource for families who want to save, plan, and pay for college. Our vision, to be a trusted financial partner, inspires us to explore new ways to serve our customers every day. No matter what position you hold at Sallie Mae, you'll have a role in moving us toward that vision.

Over the last 40 years, Sallie Mae has helped more than 34 million Americans pay for college. The same passion we have for helping customers is applied to helping our employees achieve professional and personal growth. With a wide range of opportunities available, we invite you to join our growing team and help students make their dreams of higher education a reality.

Position Summary:

The collector is responsible for performing collection activities in an effort to recover losses from assigned accounts. Collector will locate and communicate with debtors via the telephone and written notices in order to obtain repayment in full or to establish acceptable payment arrangements. Additionally, collector will resolve issues of a non-routine nature as necessary as well as perform skip tracing and contract observance functions to ensure compliance of all company, client, and federal and state regulations.

13.50 per hour avg. incentives = approximately $47,000 without overtime.

Sallie Mae's benefits include:

Medical, dental, and vision insurance
Paid time off plus company paid holidays
401(k) plan plus company match
Promotional opportunities
Tuition reimbursement
On-site cafeteria and fitness center
Eligibility for most benefits begins within first 30 days of employment
Paid parental leave

Job Responsibilities:

Communicate with debtors in regards to the repayment of their delinquent debt

Achieve assigned goals (fee, postdate, liquidation, and/or consolidation apps taken -- specified by line of business).
Make required number of phone calls daily as determined by management.
Profile debtors and obtain financial information. Update demographic and financial information on each call.
Negotiate the best possible arrangements.
Proficiency with company telephone system while placing outbound calls and accepting inbound calls.
Refer accounts for legal or administrative wage garnishment processes if applicable as dictated by department and/or client requirements.

Perform skip tracing to locate debtors

Use skip-tracing tools to locate the debtor in the most efficient manner.
Locate required number of skip accounts as determined by management.
Effectively communicate with third parties to obtain location information.
Profile accounts that are determined unlocatable or exhausted.

Ensure all accounts are worked within client standards and Federal Regulations

Maintain specified file of accounts per client standards.
Work within FDCPA, state regulations, department/division & DMO Compliance Policies.
Maintain clear, concise and accurate documentation of all attempts and/or contacts made and received for accounts in accordance with company and client specifications.

Maintain continuing education, training in industry career development

Maintain current knowledge of and comply with all federal and state rules and regulations governing collections including FDCPA, Privacy Act, FCRA, etc.
Attend training sessions as directed by management.
Integrate information obtained through training sessions and policy changes immediately into daily routine.

Other duties assigned by management

Job Requirements
Education:

High school Diploma or equivalent.

Experience:

Minimum of six months of progressive work experience preferred.
PC experience in a windows environment.
Basic keyboarding skills.
Must be able to obtain required License for collecting.
ACA certification preferred.
Previous sales or customer service experience.

Knowledge, Skills and Abilities:

Effective written and verbal communication skills.
Strong listening skills, ability to follow written and/or verbal instructions.
Good mathematical skills including calculator skills.
Goal Oriented, and seeks to consistently meet aggressive daily, weekly, and monthly production and quality goals.
Strong organizational skills and the ability to meet tight deadlines.
Negotiation, counseling and problem solving skill.
Reliable, ability to work flexible day, evenings and weekend hours as required.
Ability to learn company collections computer system and phone system.
Persistent, ability to overcome objections, ability to remove barriers.
Team player.

Hours:

3 days 8am-5pm
2 days 12pm-9pm
Every other Saturday 8am-12pm
Overtime highly encouraged

Company info

Sallie Mae, Inc.
Website : https://www.salliemae.com/

Company Profile
Sallie Mae (NASDAQ: SLM) is the nation’s No. 1 financial services company specializing in education. Celebrating 40 years of making a difference, Sallie Mae continues to turn education dreams into reality for American families, today serving 25 million customers. With products and services that include 529 college savings plans, Upromise rewards, scholarship search and planning tools, education loans, insurance, and online banking, Sallie Mae offers solutions that help families save, plan, and pay for college. Sallie Mae also provides financial services to hundreds of college campuses as well as to federal and state governments. Learn more at SallieMae.com. Commonly known as Sallie Mae, SLM Corporation and its subsidiaries are not sponsored by or agencies of the United States of America.

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