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Tacoma, WA

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Customer Care Coordinator- SV International Tacoma, WA','93915','Oct 10, 2017','Washington-Tacoma','','!*!Job Overview:  

The Customer

Care Coordinator drives growth and excellence in customer service through a

hybrid role of Account Management and Operations.  The role is responsible

for clear and concise communication between the International Account Managers,

Fulfillment Staff and the External Customers. 

The role makes decisions and collaborate with assigned market group, in

addition to proactively participating in the Customer Care Department. 


Job Responsibilities and


Act as both Sales and Fulfillment

with the ability to coordinate between both departments.Assist sales by managing and growing

relationships with small accounts in specific markets.Quotes, order inquiries and creation.Account changes, claims, and

adjustments; utilizing negotiating tactics to fill short orders.Ensure accuracy on all orders and

proper delivery.Seamlessly navigate between several

different operating systems and applications. Work with aggressive deadlines while

maintaining quality.Ensure that all regulatory requirements

are met for international customers.Communicate with customers from all

parts of the world via email and phone.Track documentation to ensure that

account is accurate.

Job Requirements:

Bachelor’s Degree preferred or

equivalent experience. 3-5 years of experience with

international operations in global supply chain and customer service.Strong attention to detail with

excellent organizational capabilities. Superior ability to prioritize with

outstanding time management and follow through skills. Customer care experience in retail,

grocery or CPG preferred.Clear written and verbal

communication.Highly organized and ability to

prioritize.Knowledge of international customs

regulations.Problem solving for issues relating

to order processing – questions on shelf life, vendor pricing, scheduling.  

Why Work for SUPERVALU?   

As one of the

largest grocery wholesalers and retailers in the United States, SUPERVALU is

dedicated to feeding our communities by providing innovative, customer-centric

solutions. We deliver on that promise every day through a strong network of

30,000 talented employees who supply the best national brands and our own

high-quality and affordable private label products to thousands of customers,

and millions of consumers, nationwide. With a wide variety of services and

industry leading expertise, SUPERVALU offers you the opportunity to shape the

food industry through every stage of your career.





All qualified

applicants will receive consideration for employment without regard to race,

color, religion, sex, sexual orientation, gender identity, national origin,

disability, protected veteran status.  SUPERVALU is an EO employer – M/F/Veteran/Disability. 

VEVRAA Federal Contractor.

','Customer Care Coordinator- SV International Tacoma, WA

Company info

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Company Profile
SUPERVALU® is a grocery industry leader, serving customers through more than 3,400 owned, licensed, franchised and affiliated stores across the country. Our roots are in supply chain and wholesale distribution; in subsequent years we’ve grown to include traditional and hard discount grocery retail formats. Today we proudly provide millions of customers with the best products on the shelves: national brands and our high-quality and affordable private label products. Superior service, engrained in our culture, sets us apart from the competition and provides the experience our customers expect.

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