Customer Experience Rep (Retention)
Be the Front Line to our Customers
Connection to the World
When XFINITY customers contact us with questions or an issue, we need to be prepared to handle any unique request. That means we need skilled problem-solvers ready to listen and engage thoughtfully with customers as they multitask, create relationships, and think on their feet. People who are able to turn any situation around by providing resolution - and bring top personalized service to each and every customer.
XFINITY S Customer Service Account Executives are the all-around, front line customer resource, handling everything from technical questions about our products and equipment, addressing billing issues, promoting and selling new products and services (including XFINITY HOME), and creating conversations that place our customers at the center of our business. Changing the customer experience, each customer at a time.
For this essential role, you ll need a high school diploma or the equivalent, along with the flexibility to work overtime and weekends. And if you re fluent in another language, certain locations have amazing bilingual opportunities available!
Are you ready for a sales-oriented role that engages with our customers while helping them connect to the world? If you want to excel in your sales career, all while having exceptional support in a collaborative team setting, we d like to hear from you.
To learn more about this and other exciting opportunities, use the link below to review the full job description, including experience requirements, and complete an application.
Comcast is an EOE/Veterans/Disabled/LGBT employer
Website : http://www.comcast.com
Comcast Corporation operates as a media and technology company worldwide. It operates through Cable Communications, Cable Networks, Broadcast Television, Filmed Entertainment, and Theme Parks segments. The Cable Communications segment offers video, high-speed Internet, and voice services to residential and business customers under the XFINITY brand name. This segment also provides business services, such as cellular backhaul services to mobile network operators; Ethernet network services; and online advertising services. The Cable Networks segment operates national cable networks, which provide entertainment, news and information, and sports content; regional sports and news networks; international channels; and cable television production operations, as well as owns digital media properties. The Broadcast Television segment operates NBC and Telemundo broadcast networks, NBC and Telemundo owned local broadcast television stations, and broadcast television production operations, as well as owns digital media properties. The Filmed Entertainment segment produces, acquires, markets, and distributes live-action and animated filmed entertainment under the Universal Pictures, Focus Features, and Illumination names. This segment also develops, produces, and licenses stage plays, as well as owns digital media properties. The Theme Parks segment operates theme parks; studios; Island of adventures; and a dining, retail, and entertainment complex. Comcast Corporation was founded in 1963 and is headquartered in Philadelphia, Pennsylvania.