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Customer Service Lead - Yankee Candle
Live, Learn, Work and Play
Consumer Direct Lead
1st Shift, Sunday Saturday, hours as needed
Under minimal supervision supports customer service, direct to customer business via web and phone, retail and flagship stores.
Performs a variety of routine customer contacts via the telephone, email and letters.
Addresses customer concerns and questions; and handles escalated calls.
Assists and leads staff to higher standards.
Responsible for processing orders via batch processing and processes orders to distribution order management.
Places and reviews orders; redeems gifts certificates; processes ups claims, special requests and credits/returns.
May provide leadership in the absence of the manager and address consumer affairs issues, and handle corporate accounts.
Strong attention to detail. Ability to multi-task and prioritize tasks.
Strong customer service skills.
Ability to be courteous and tactful.
Exceptional oral and written communication skills.
Ability to work independently and as a team member.
Thorough knowledge of arithmetic.
Flexibility in work schedule is also required for possible overtime, work on holidays, weekends and extended hours with minimal notice and as required by operational need.
Equal Employment Opportunity
We participate in E-Verify.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
The Yankee Candle Company, Inc
MA - South Deerfield
Website : http://www.jarden.com/
Jarden has delivered revenue and earnings growth while staying true to the core principles upon which the business was founded in 2001. We articulated our unique culture on paper for the first time in 2007, outlining the key attributes that make up Jarden’s DNA. It is our strong belief that these principles contribute to the company’s high level of performance.