Job Details

Customer-Service-Representative-CSR--Military-veterans-preferred

Company name
Thomson Reuters

Location
Boston, MA

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Profile

The Securities Information Center (SIC) maintains the Lost and Stolen Securities Program (LSSP) on behalf of the U.S. Securities and Exchange Commission (SEC). SIC is looking for a candidate to join a small team of Client Service Representatives (CSR) responsible for assisting customers, via phone or email, with information pertaining to the LSSP and SIC. The CSR will be located in Boston, MA.Main Duties and Responsibilities * Answer phone calls from customers (banks, broker dealers, and transfer agents) related to SIC billing practices, existing contracts or new registration, regulatory inquiry and reporting requirements, and website assistance. * Utilize SIC\u2019s websites to assist customers with basic user account questions, unlocking user accounts, and general website navigation. * Ensure timely, accurate resolution for all client matters and thoroughly document each request and response in SIC\u2019s customer relationship management system. * Take on occasional research projects to identify and correct historical information. * Assist in day-to-day back office work including delivering reports to customers, reviewing information from overnight processing, and researching/applying industry changes to keep information up-to-date. * Collaborate with central Thomson Reuters Customer Care and Accounts Receivables teams to resolve issues for enterprise-wide clients or assist with the semi-annual collection process. * Review and understand quarterly changes affecting features of customer facing and internal websites used for day-to-day operations. * Understand options available to customers to improve reporting and/or inquiry workflow, initiate dialog on the options for high volume customers, and escalate accordingly. * Display positive interpersonal skills and collaborate with other SIC staff when resolving an issue.Thomson Reuters provides professionals with the intelligence, technology and human expertise they need to find trusted answers. We enable professionals in the financial and risk, legal, tax and accounting, and media markets to make the decisions that matter most, all powered by the world's most trusted news organization. * Bachelors Degree * Microsoft Office and Computer literacy required. * Requires professional and persuasive telephone communication skills. * Strong interpersonal and organizational skills. Prioritization of work is required. * Ability to work as a member of a team and in a stand-alone environment. * It may be required to be fingerprinted and undergo a standard broker/dealer FBI background check. At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one \u2013 collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 50,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Bring your ambition to make a difference. We\u2019ll bring a world of opportunities. As a global business we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.Intrigued by a challenge as large and fascinating as the world itself? Come join us.To learn more about what we offer, please visit thomsonreuters.com/careers.More information about Thomson Reuters can be found on thomsonreuters.com. **Job:** **Customer Service & Support Family Group* **Organization:** **F&R CO Customer Implementation Team* **Title:** *Customer Service Representative (CSR)* **Location:** *Massachusetts-Boston-Boston-22 Thomson Place* **Requisition ID:** *JREQ088124*

Company info

Thomson Reuters
Website : http://thomsonreuters.com/

Company Profile
Thomson Reuters provides professionals with the intelligence, technology and human expertise they need to find trusted answers. We enable professionals in the financial and risk, legal, tax and accounting, intellectual property and science and media markets to make the decisions that matter most, all powered by the world's most trusted news organization.

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