Job Details

Customer-Service-Representative

Company name
Core-Mark International

Location
Aurora, CO

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Profile

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PRIMARY DUTIES AND RESPONSIBILITIES:

Handle a high volume of incoming calls from customers which could

include, but is not limited to, the following:

Issuing credits

Take telephone orders

Detailed research

Process credits and/or rebills and file customer invoices

Issue Pick-up slips or driver's receipts

Back-up support for the receptionist and transportation

Handle a high volume of outgoing calls to customers which could

include, but is not limited to, the following:

Contacting customers on delivery routing changes

Contacting customers on recalled products

Contacting customers about missing orders

Back-up support for multiple departments

Match credits to load sheets for credit verification

Accurate complete and process appropriate paperwork.

Ability to communicate effectively with internal departments on issues that impact perception of Core-Mark service and performance.

Present a customer-oriented image of professionalism and service satisfaction while adhering to company policies and guidelines.

Ability to communicate, to our sales force, issues and problems that impact customer perception of Core-Mark's service and performance.

Other duties as assigned.

Company info

Core-Mark International
Website : http://www.coremark.com

Company Profile
Core-Mark is one of the largest broad-line, full-service marketers and distributors of packaged consumer products in North America. Founded in 1888, Core-Mark provides distribution and logistics services as well as marketing programs to over 29,000 retail locations across the United States and Canada through its 28 distribution centers. Core-Mark services traditional convenience retailers, grocers, mass merchandisers, drug, liquor and specialty stores, and other stores that carry consumer packaged goods.

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