Job Details


Company name
First Transit, Inc

McHenry, IL

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Customer Service RepresentativeThe Customer Service Representative provides over-the-phone assistance to our customers. First Transit hires individuals who make safety and customer service their top priorities. If you have the drive, confidence, and determination to succeed, we are looking for you!First Transit is proud to offer:Tremendous career advancement opportunities due to a strong presence across North America.A comprehensive benefits package with paid holidays & vacation, medical, vision, and dental coverage, and 401(k) savings plan.A great work environment.Customer Service Representative responsibilities include:Responds to customer inquiries and problems by providing timely and accurate information or directing inquiries to supervisorFollows and explains policy and procedure as outlined in operations and procedures manualsTreats each customer\/caller with courtesy, dignity, and respect privacy.Meets or exceeds established performance requirementEnters data with an error of 1% or less for notation of transportation type, pickup times, appointment times, addresses, and other information as outlined in operations and procedures manualsDocuments trip authorization according to procedures.Remains knowledgeable of all policies and procedure changesAdheres to the work schedule in order to handle the call volume and contractual requirements, unless request made by supervisorAll other duties as assignedCustomer Service Representative requirements: Knowledge of Lake and McHenry counties preferredExcellent phone demeanor and customer service skillsAbility to work independentlyAbility to interact with interdepartmental personnelPositive attitude and sensitivity in dealing with customer needsExcellent verbal, interpersonal, judgment and problem solving abilitiesAbility to utilize a standard business telephone system for communicationAble to operate a computer; proficient in excelCommunicate clearly in EnglishAll candidates subject to pre-employment criminal background check and drug screen.First Transit is a leading provider of transportation contract and management services, moving more than 350 million passengers annually. First Transit employs more than 19,500 dedicated transit professionals through fixed-route, paratransit, college\/airport shuttle services and rail operations at more than 300 locations in the US, Canada, Puerto Rico, Panama and India. With a dedication to safety and outstanding customer service, First Transit sets itself apart from other providers in the industry.First Transit is an Equal Opportunity Employer.

Company info

First Transit, Inc
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Company Profile
We have over fifty years of experience across North America. Our customers include transit agencies such as Los Angeles and Houston; universities such as Texas State and Princeton; and state transportation departments, such as Illinois and Connecticut.

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