BPC Holding Corp.
Customer Service Representative
(NYSE: BERY) is a $7.5B global manufacturer and marketer of plastic packaging products. Headquartered in Evansville Indiana, Berry operates over 131 global manufacturing facilities and employs over 23,000 individuals. At Berry Global, we pursue excellence in all that we do and are always advancing to improve the way we work along with the products and services we provide. With our proven expertise in packaging and protection solutions, and our dedicated insights team that follows trends across a wide range of industries, we are uniquely positioned to serve a broad range of markets and customer needs. Our culture fosters trust and partnerships through appreciation, acknowledgement, and inclusion. Here at Berry we are continuously improving to support our mission and exemplify our values of partnerships, excellence, growth and safety. We encourage you to be a part of Berry Global, the company that is always advancing to protect what’s important!
Under the direction of the Department Manager, the Customer Care Representative will interact with customers, internal and or external, to provide and process information in response to inquiries, concerns about request and product information as well as performs a variety of duties related to the Customer Care function. The Customer Care Representative maintains day-to-day operations and contact with customers, Sales Representatives, internal and external departments. The Customer Care Representative serves as an order entry person, problem solver and Berry Representative. Continually evaluates policies and procedures to determine new improved and streamlined approaches to better serve customer’s needs.
Receives, processes, inputs and monitors customers web based, email and or faxed orders from receipt to invoicing while screening information for accuracy and completeness; prepares and forwards preliminary paperwork for special production orders.
Partner with sales and manufacturing to analyze customer requirements to develop and maintain customer-specific products.
Serve as an order entry person, contacts customer and or sales representative promptly with resolution to problems and or alternatives; manage customer releases and ensure delivery dates are met.
Maintains a professional relationship with internal and external departments for order completion.
Proactively manages customers finished goods inventory levels.
Prepares and forwards preliminary paperwork for special production orders.
Promotes a strong work ethic and displays a team player mentality.
Knowledgeable of product line, delivery times, and procedures.
Performs special projects as assigned by Department Manager.
5 years customer care experience in a manufacturing or technical environment.
Proficient in Microsoft Excel
Ability to communicate clearly and professionally, both verbally and in writing.
EDI experience a plus
Typing 50-60 wpm; ability to use general office equipment.
Strong decision making and analytical skills.
Detail oriented, strong organizational and communication/listening skills.
Ability to maintain professionalism under stress
Compensation Package includes:
· Competitive base salary
· Bonus Plan
· Short and Long Term Disability
· Group Life Insurance
· Employee Assistance Program
· Paid Vacation and Holidays
· Career Progression
· Tuition Assistance
We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity, or any other legally protected status.
Berry Plastics Corporation
Berry Plastics Corporation Jobs
BPC Holding Corp.
Website : http://www.berryplastics.com
Berry Plastics began more than three decades ago with a simple vision: to become the leading manufacturer of injection molded packaging in the United States. That vision has been realized and exceeded, and now has been expanded to a global focus. Our impressive list of customers is evidence of our commitment to provide, on a world-wide scale.