Job Details

Customer-Service-Representative

Company name
Fairbanks Morse Engine

Location
Stafford, TX

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Profile

Basic Function

Acts as a liaison between the Company, its customers and sales representatives in matters concerning delivery, quotations, and order status and product information. Assists in the development of sales contacts and performs limited selling functions.

Principal Duties

Prepares quotations, reviews and enters orders

Respond to general correspondence, and maintains adequate records of correspondence sent and received

Coordinates and cooperates with other departments (i.e. Engineering, Accounting, Materials, etc)

Supplies information to sales representatives concerning customer activities

Required Skills

Position Qualifications

Travel Requirements:

May be required to travel 5% of the time.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this Job, the employee must be able to regularly sit; use hands to handle or feel equipment or generate/prepare reports, reach with hands and arms to install equipment, and talk or hear to communicate with internal and external customers as well as management and other fellow employees. The employee is frequently required to stand; walk; climb or balance and stoop, kneel, crouch, or crawl in order to install and/or diagnose customer or company equipment and/or tooling. The employee must regularly lift and /or move up to 5 to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus in order to read product results and generate customer/management reporting as requirement as well as communication documentation as needed.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

While performing the duties of this Job, the employee is sometimes exposed to moving mechanical parts. The noise level in the work environment is usually moderate.

Language Skills:

Must posses the ability to read, interpret system reports and/or documents, safety procedures and guidelines, operating and maintenance instructions, and operating procedure manuals. Must be able to write and communicate to management routine reports and correspondence and articulate effectively and clearly before groups of customers or employees. Able to communicate in Spanish and English.

Mathematical Skills:

Must have the ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages, as well as a fundamental understanding of metrics and statistics.

Reasoning Ability:

Must possess the ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; and an ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills:

Ideal candidate must be an expert with MS Word, Outlook, Excel, and Power Point

Must have a good working knowledge of ERP

Qualifications and Educational Requirements:

High School diploma or equivalent, Bachelors Degree (B.A. OR B.S.) is preferred from an accredited College or University.

2 years experience in a related industry or manufacturing environment

Knowledge of MS Office applications

Bilingual is preferred

Possess good oral, written, interpersonal, and organizational skills

Ability to converse and handle tense situations with tact

Job Location

Stafford, Texas, United States

Position Type

Full-Time/Regular

Company info

Fairbanks Morse Engine
Website : http://www.fairbanksmorse.com

Company Profile
Fairbanks Morse Engine, based in Beloit, Wisconsin, USA, is a worldwide leader in engine technology and manufacturing. Since the company's inception in the 1870s, Fairbanks Morse has produced a wide variety of products, including the Eclipse Windmill, the Train Master locomotive, and the first commercially successful gasoline engine in 1893.

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