Job Details

Customer Service Representative

Company name
EnPro Industries

3 yrs required

Wheat Ridge, CO

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Garlock is currently seeking a Customer Service Representative to join our team in Wheat Ridge, CO. The Customer Service Representative will be responsible for providing effective customer service for all internal and external customers and distributors by using in-depth knowledge of company products and programs. We will provide training on our products and systems and are seeking individuals interested in learning our business, finding opportunities to improve our operations, and growing their career long term.

Responsibilities of the Customer Service Representative:

  • Interacts with customers, distributors and sales staff to determine requirements and needs in accordance with ISO 9001:2000 system requirements
  • Ensures that quotes and orders are prepared accurately and in a timely manner, disseminating information to both internal and external parties as needed
  • Works with Operations, Shipping, Product Line Specialists, and Engineering to establish delivery times.
  • Collects and disseminates to management information on customers, products and applications
  • Makes decisions and improvements based on tracking and analysis of data
  • Preparing RMAs, credits, and generating customer complaint forms when necessary
  • Actively participates in process improvements both within the department and throughout the facility and company.
  • Adhere to all safety rules and guidelines and participates in our safety culture

Required Qualifications of the Customer Service Representative:

  • Bachelor's degree
  • 3 years of experience in sales, customer service, procurement, engineering or manufacturing
  • Computer knowledge and experience

Preferred Qualifications of the Customer Service Representative:

  • Proficient in the Word, Excel, Google Applications, and Adobe

Company info

EnPro Industries

Company Profile
EnPro Industries is a diversified manufacturer of proprietary engineered products used in critical applications. We are a leader in sealing technologies, metal polymer and filament wound bearings, components and service for reciprocating compressors, diesel and dual-fuel engines and other solutions that meet the needs of industries worldwide. Our commitment to innovation, quality and value has propelled our brands to wide recognition and leading positions in their markets. EnPro operates manufacturing facilities in North and South America, Europe and Asia; we employ more than 5,000 people worldwide, and our products are sold to more than 50,000 customers in over 100 countries across the globe.

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