Job Details

Customer-Service-Specialist

Company name
Ferrellgas

Location
Springfield, MA

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APPLY TO BECOME A NAME BEHIND THE FLAME!

For more than 70 years, people all across America have relied on Ferrellgas for their home, business, and agricultural needs.  

Why work at Ferrellgas?  Because Ferrellgas maintains a friendly, family, competitive atmosphere within a growing Organization that currently stands second largest in the U.S.  Our blue trucks stand at the forefront of green efforts by means of new propane fueled initiatives such as autogas.  Performance improvement is expected and is facilitated through in house competitions and annual employee recognition awards.  

We strive to hire and retain the most elite employees, several of which have been featured in Ingram’s “40 under 40\ lists.  Not only does Ferrellgas care about the Employee, we care about the Employee’s family as well; which is why we offer a scholarship program for the children of our Employees.   Not to mention Ferrellgas is a Fortune 1000 company!

If you want to be part of a winning Organization, join the Ferrellgas Team today!

Description:  The Customer Service Specialist is responsible for ensuring efficient, high quality service to both internal and external customers by providing timely responses to customer issues via phone, e-mail and fax.  Requires 0-2 years of customer service experience.
 
Essential Functions:

Handles customer service inbound and outbound telephone calls
Must meet daily performance metric requirements which include talk time, average handle time, login adherence and quality guidelines for all calls
Works with customers on a daily basis to sustain and improve business relationships
Supports customer growth by asking for the business with every inbound call
Assists in managing customer retention activities by serving as liaison between customer and Service Center to ensure customer needs are being met
Participates in outbound calling campaigns to retain existing customers and regain lost customers
Soft collections via inbound and outbound calls or walk-in customers
Assists in the delivery and service process by addressing and correcting routing exceptions
Provides general administrative support by assisting in customer retention activities, reports, general filing and daily route paperwork

Job Requirements

0-2 years customer service experience
Excellent verbal and written communication skills
Excellent interpersonal skills
Strong time management and organizational skills with an attention to detail and ability to multi-task
Typing and data entry experience
Proficient PC skills (Word, Excel, PowerPoint), PeopleSoft experience preferred
Ability to work in a fast paced environment
Ability to work effectively in a team environment
High School Diploma or Equivalent

Ferrellgas offers competitive pay, a comprehensive cafeteria style benefits package, a wellness credit, a 401(k) plan with a company match, an Employee Stock Ownership Plan, paid holidays, vacation, and bonus potential.

EEO Employer – Minorities/Females/Vets/Disabled

Keywords:  Customer Service, CISCO, PeopleSoft, call center, phone, propane, LP, queue

Company info

Ferrellgas
Website : http://www.ferrellgas.com

Company Profile
Ferrellgas Partners, L.P. distributes and sells propane and related equipment and supplies primarily in the United States. It transports propane to propane distribution locations, tanks on customers’ premises, or to portable propane tanks delivered to retailers. The company conducts its portable tank exchange operations under the Blue Rhino brand name through a network of independent and partnership-owned distribution outlets. The company is also involved in the sale of refined fuels; provision of common carrier services; retail sale of propane appliances and related parts and fittings, as well as other retail propane related services and consumer products; and sale of gas grills, grilling tools and accessories, patio heaters, fireplace and garden accessories, mosquito traps, and other outdoor products. Ferrellgas Partners, L.P. was founded in 1939 and is based in Overland Park, Kansas.

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