Job Details

Customer-Service-Team-Member

Company name
Stryker.

Location
Sacramento, CA

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Profile

Customer Service Team Member

in

Sacramento

California

Requisition ID

25012BR

Job Title

Customer Service Team Member

Group

Orthopaedics

Division

Joint Replacement

Business Unit

RCNSLS

Business Function

Customer Service

Country

United States

State/Province

CA

City

Sacramento

Employment Category

Full Time

Percent Travel Required

None

Shift

1st

About Stryker

Stryker is one of the world’s leading medical technology companies and together with our customers, we are driven to make healthcare better. The Company offers a diverse array of innovative medical technologies, including reconstructive, medical and surgical, and neurotechnology and spine products to help people lead more active and more satisfying lives. Stryker products and services are available in over 100 countries. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Job Description / Information

Maintain customer accounts by reconciling invoices and applying items to accounts receivable. Assist with processing transactions in order entry, resolving issues, and developing ad hoc reports. Utilizing procedures for process improvement, involved with software updates and upgrades. Communicate directly with sales force, internal departments and clients to pursue and resolve issues related to orders, accounts receivable and returns.

Provide phone support for inquiries from sales and healthcare professionals.

Engage, interact, and respond in a prompt, accurate, courteous and poised manner in order to encourage positive business relationships

Process all work in accordance with relevant working practices and standard operating procedures.

Provide feedback and suggestions to improve service levels, internal processes and customer support methodology

Consistently demonstrate a positive, constructive, and cooperative attitude in the business environment.

Provide support beyond standard hours as needed if call volume and/or workload require additional time.

Support Sales Department by providing answers to questions generated by telephone, e-mails and fax. Researches responses with sales.

Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Determine charges for services requested, collaborate with Corporate Accounts Receivable for collection payments, and/or arrange for billing.

Prepare product or service reports by collecting and analyzing customer information.

Coordinate sequence and release of back orders according to stock availability.

Maintain customer pricing in ERP system, including entering contracts as required.

Implement and support Quality initiatives throughout branch.

Implement procedures to maintain accurate inventory records in the ERP system through proper billing and replenishment processes.

Implement procedures to manage inventory shelf life and expiry records.

Support and participate in the branch cycle counting processMaintain customer accounts by reconciling invoices and applying items to accounts receivable. Assist with processing transactions in order entry, resolving issues, and developing ad hoc reports. Utilizing procedures for process improvement, involved with software updates and upgrades. Communicate directly with sales force, internal departments and clients to pursue and resolve issues related to orders, accounts receivable and returns.

Provide phone support for inquiries from sales and healthcare professionals.

Engage, interact, and respond in a prompt, accurate, courteous and poised manner in order to encourage positive business relationships

Process all work in accordance with relevant working practices and standard operating procedures.

Provide feedback and suggestions to improve service levels, internal processes and customer support methodology

Consistently demonstrate a positive, constructive, and cooperative attitude in the business environment.

Provide support beyond standard hours as needed if call volume and/or workload require additional time.

Support Sales Department by providing answers to questions generated by telephone, e-mails and fax. Researches responses with sales.

Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Determine charges for services requested, collaborate with Corporate Accounts Receivable for collection payments, and/or arrange for billing.

Prepare product or service reports by collecting and analyzing customer information.

Coordinate sequence and release of back orders according to stock availability.

Maintain customer pricing in ERP system, including entering contracts as required.

Implement and support Quality initiatives throughout branch.

Implement procedures to maintain accurate inventory records in the ERP system through proper billing and replenishment processes.

Implement procedures to manage inventory shelf life and expiry records.

Support and participate in the branch cycle counting process

Minimum Qualifications

High School diploma; prefer Associates Degree or equivalent work experience

Valid drivers license and good driving record

2-3 years customer or account management experience

Demonstrated knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Demonstrated computer skills (e.g. ERP systems, Outlook, Access, Excel and Word.)

Demonstrated problem solving and communication skills

Demonstrated organizational, customer service and follow up skills

Demonstrated phone skills; ability to maintain composure in stressful situations

Demonstrated interpersonal skills with ability to successfully communicate verbally and writing

Demonstrated accuracy in data entry and report generation

All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.

Stryker is an EO employer – M/F/Veteran/Disability

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Company info

Stryker.
Website : http://www.stryker.com

Company Profile
Stryker is one of the world's leading medical technology companies and, together with our customers, we are driven to make healthcare better. The Company offers a diverse array of innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes. Stryker is active in over 100 countries around the world.

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