Job Details

Customer-Service-Trainee-Program

Company name
Great American Insurance Company

Location
Cincinnati, OH

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Profile


Be Here. Be Great.  Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group, a member of American Financial Group, is a Fortune 500 company consistently recognized as a top place to work.  We combine a 'small company' culture where your ideas will be heard with 'big company' expertise to help you succeed. We are a market leader in the sale of Annuities and our goal is to uncomplicate retirement.  The Client Relations team within Great American’s Annuity Group is at the forefront of demonstrating this to our customers. They help Make SIMPLE Happen.Great American’s Client Relations Team is hiring for our Customer Service Trainee Program beginning in October, 2017.   New to annuities? This class will provide you with the opportunity to learn about the Annuity industry while working in a team centered environment where your ideas can be shared and you can impact the Company! The Client Relations team is responsible for handling inbound customer service calls for various groups in the Annuity Operations department.What to Expect
4 weeks of onsite training including instructor-led classroom sessions, mentoring, and hands-on learning.
Enjoy a fast-paced work environment in our Downtown Cincinnati, OH Headquarters
Work for a company that values work life balance, core working hours are 8:00am-5:30pm, Monday – Friday.

Responsibilities

Actively seeks information to understand customer’s circumstances, problems, expectations and needs.
Shares and / or conveys routine information to customers maintaining a professional demeanor in all situations.
Interacts with customers to provide information in response to routine inquiries (telephone, email, mail, etc.) about products or services.
Researches and resolves simple to moderately complex customer complaints to ensure customer satisfaction and retention. Documents processes used to correct issues.
Responds to correspondence, complaints and information requests via telephone, e-mail, fax, regular mail or in person.
Utilizes computerized systems for tracking, information gathering and / or troubleshooting.
May process routine / simple transactions. Transaction processing may be specified by authority / guidelines.
Maintains familiarity with policies and procedures, as well as the business and organization. Complies with company and regulatory guidelines.

Qualifications

High School Diploma required. Some College level coursework preferred.
Self-motivated team player who excels in a collaborative environment.
Strong time management skills and the ability to multi-task in a fast-paced environment.
Passionate about continuously providing a positive customer experience. 
Experience using Microsoft Office (Outlook, Word, Excel, PowerPoint, etc.).
Previous customer service experience preferred.
0 - 3 years related experience.
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Company info

Great American Insurance Company
Website : http://www.greatamericaninsurancegroup.com

Company Profile
Strong businesses play a crucial role in our communities. But their owners face more risks than ever. A lawsuit or a stroke of bad luck could set them back—or wipe them out completely—if they don’t have the right coverage. They count on knowledgeable insurance agents to help them manage the risks inherent in their industry, as well as their unique business circumstances.

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