TreeHouse Foods, Inc.
This position is responsible for efficient, accurate order processing and fulfillment of an assigned account base to ensure customer satisfaction. The role acts as a liaison between the customers and is responsible for coordinating with internal functions, including but not limited to supply chain, brand, sales, transportation, warehousing, credit and IT. The customer service representative is highly knowledgeable in multiple systems and electronic data interchange processes and needs to utilize their experience, business acumen and leadership in communicating and resolving order management opportunities. Roles & Responsibilities:
Perform order-entry functions manually or via EDI, ensuring all orders received are processed timely and accurately.
Manage, document and assist / process customer returns or claims.
Develop understanding of customer strategies, business model and requirements
Effectively use integrated enterprise systems both internal and customer based to maximize profitability
Demonstrate ability to identify and resolve issues effecting overall service to the customer and positively influence key performance indicators
Develop and maintain relationships with key internal / external partners
Understand and execute in the end to end sales process from order through shipment
Develop detailed understanding of end to end supply chain (transportation, warehouse, planning, etc.)
Additional tasks and projects as assigned.
Four-year college degree in business or equivalent work experience is preferred
Minimum of two year experience in customer service is preferred.
Strong written and verbal communication skills are required
Ability to use sound judgment when making service-oriented decisions that have financial implications
Flexibility, adaptability, highly analytical and ability to work in high change environment are important qualities to possess
Knowledge of Microsoft Office is required; knowledge of SAP system is a plus
Ability to manage multiple tasks while paying close attention to details
Can maintain a high degree of accuracy / interaction with multiple departments while coordinating shipments / customer requests
Possess leadership skills
Ability to work occasional overtime
Travel requirements are minimal
TreeHouse Foods, Inc.
Website : http://www.treehousefoods.com
TreeHouse Foods is dedicated to being a leader in supplying high quality products and services to the private label and food service industries. Our business is based on the following propositions: