Job Details

Customer-Support-Specialist

Company name
ManTech International Corporation.

Location
Rockville, MD

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Profile

Rockville, MD 20847

(map)

Req ID

93775BR

Business Title

Customer Support Specialist

Group

MSS

Location

USA MARYLAND Rockville

Clearance Level Needed

Public Trust

Category

Customer Service & Technical Training

Job Duties and Responsibilities

General Responsibilities:

Support internal and external users on the EHB (Electronic Handbook) System used to manage the Grants Management Cycle for

the Bureau of Primary Health Care (BPHC) of HRSA (division of HHS).

Track tickets and resolutions with client designated ticketing system.

Answer help desk phone line.

Respond to submitted web tickets.

Participate in UATs.

Attend all required trainings.

Relay workaround solutions to users as needed.

Might need to work a late shift during peak grant application season (tbd per client).

Ability to work in a wide-open cube environment.

Mandatory Skills Requirements:

Listening Skills

Multi-Tasking Ability

Ability to use PC

Ability to use MS Office

Ability to handle stress and work well under pressure

Oral and Written Communication Skills

Public Speaking Skills

Ability to trouble shoot complex software package

Other Skills Preferred:

S

aleforce Ticketing

Virtual Call Center (VCC)

EHB (Electronic Handbooks

Federal Health Grants

Qualifications

Requires High School diploma or equivalent and four to five years of related experience. Technical training equivalent to an Associates degree preferred.

Degrees

See Qualifications

Years of Experience

See Qualifications

Position Type

Full-Time

Shift

Day

Overview

ManTech International Corporation is comprised of approximately 7,300 talented employees who use advanced technology to help government and industry meet some of their greatest challenges around the world. We adhere to the simple, no-nonsense values on which ManTech was founded more than four decades ago, aligning squarely with the mission objectives of our customers. As our customer base continues to expand and diversify, we continue to diversify our workforce and solutions. Nearly half our employees have a military background, and approximately 70 percent hold a government security clearance. As a leading provider of innovative technology services and solutions for the nation's defense, security, health, space, and intelligence communities; we hold nearly 1,100 active contracts with more than 50 different government agencies.

Company info

ManTech International Corporation.
Website : http://www.mantech.com/

Company Profile
ManTech International Corporation provides technologies and solutions for mission-critical national security programs in the United States and internationally. It offers cyber warfare and cyber defense security solutions and services, such as identifying and neutralizing external cyber attacks; engineering tailored defensive security solutions and controls; managing security operations centers; developing robust insider threat detection programs; and creating enterprise vulnerability management programs. The company also provides information technology (IT) modernization and sustainment services that designs, develops, deploys, modernizes, operates, and maintains IT systems and infrastructure; intelligence/counterintelligence solutions and support; systems engineering; and healthcare analytics, and IT solutions that encompasses health information sharing and clinical analytic solutions. ManTech International Corporation serves the United States federal government intelligence, military, space, civilian agencies, state and local governments, and commercial customers. The company was founded in 1968 and is based in Fairfax, Virginia.

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