Job Details

Desktop Support Technician

Company name
DaVita HealthCare Partners Inc

Location
Denver, CO

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Desktop Support Technician','!*!A Technician I will be responsible for resolving escalated issues from first level analysts. This position must have customer service skills with the ability to communicate face to face as well as via telephone to troubleshoot desktop applications and programs, and escalates difficult issues to minimize computer downtime as necessary.   Essential Responsibilities & Duties Acts as initial escalation path for 1st level analyst issues that require advanced troubleshooting or work beyond established time framesTroubleshoot and resolve desktop, software, peripheral and clinical application issuesTroubleshoot and resolve mobile computing and communications device issues. (such as iPhones, Blackberry’s, iPads)Accurately and thoroughly record information into ticket tracking softwareEscalate problems as needed to other 2nd level support groups within predetermined time limitWork closely with other 2nd level support groups to assist in research, testing, technical documentation and resolving issues and efforts affecting multiple end usersUpdate tickets, provide status updates and follow up resolutions to customersIdentify and create documents for knowledgebase. Here is what you can expect when you join our Village:  A community first, company second culture based on Core Values that really matter. Clinical outcomes consistently ranked above the national average. Award-winning education and training across multiple career paths to help you reach your potential. Performance-based rewards based on stellar individual and team contributions. A comprehensive benefits package designed to enhance your health, your financial well-being and your future. Dedication, above all, to caring for patients suffering from chronic kidney failure across the nation.    ','!*!H.S. Diploma or GED equivalentStrong hands-on technical skill with personal computers, laptops and peripheralsExcellent written, organizational, communication and customer service skillsAbility to research and resolve issues escalated due to complexity and/or time restrictionsMust work well in a multi-task environmentMust be a self-starter, with the ability to establish prioritiesMust have strong interpersonal skills for dealing with customers on a one on one basisMust possess strong troubleshooting and analytical skills to work through issuesStrong skills in supporting current iterations of Windows and Apple operating systems, MS Office, Local Area Networks, Wireless network configuration and connectivity, remote support software, printers and other peripherals, etc.Must possess the ability to assist customers remotely over the phone, via remote control software or in person1-2 years helpdesk/customer service experienceMinimum 12 months experience on DaVita Help Desk (for internal candidates only)A certification preferredClinical experience a plusAbility to lift a maximum of 50 pounds unassisted; able to perform repetitive standing, sitting, stooping, walking, stretching, reaching, lifting, and use full range of body motionAbout Information Technology The Information Technology Department designs, develops and maintains software programs required to keep DaVita on the leading edge of medical technology. DaVita's Information Technology Department has both clinic facing and non-clinic facing subgroups that provide our clinician teammates the tools to provide quality patient care. DaVita IT utilizes designers, developers, system architects, project managers, application architects, nurses, trainers and many more professionals to incorporate the technology needs of our clinicians, business and physician customers. Join us as we pursue our vision To Build the Greatest Healthcare Community the World has Ever Seen.   Why wait? Explore a career with DaVita today.   Go to http://careers.davita.com to learn more or apply.     To learn more about our Village and the world of dialysis, click here.Follow us on Facebook and LinkedIn       WARNING: Job Recruitment Scam NoticePlease note that DaVita Careers has been made aware of a phishing, job recruitment scam in which third parties are fraudulently representing themselves as recruiters of our company.  These scammers are posting fake DaVita job openings and communicating with job candidates in an effort to obtain personal information and money.  Please follow link to learn more about this scam.   Learn More: http://careers.davita.com/JobRecruitmentScamNotice DaVita is an equal opportunity/affirmative action employer.  As such, DaVita makes hiring decisions solely on the basis of qualifications and experience, and without regard to age, race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.  We maintain a drug-free workplace and perform pre-employment substance abuse testing and background verification checks.   DaVita will consider qualified applicants who have criminal histories in a manner consistent with the law.','Information Technology','United States-Colorado-Denver','','Full-time','Day Job -- Day Job (1st Shift)','','','','','','80202','Desktop Support Technician'

Company info

DaVita HealthCare Partners Inc
Website : http://www.davita.com

Company Profile
DaVita is the dialysis division of DaVita HealthCare Partners Inc., a Fortune 500® company that, through its operating divisions, provides a variety of health care services to patient populations throughout the United States and abroad. A leading provider of kidney care in the United States, DaVita delivers dialysis services to patients with chronic kidney failure and end stage renal disease. DaVita strives to improve patients’ quality of life by innovating clinical care, and by offering integrated treatment plans, personalized care teams and convenient health-management services. As of December 31, 2013, DaVita operated or provided administrative services at 2,074 outpatient dialysis centers located in the United States serving approximately 163,000 patients. The company also operated 73 outpatient dialysis centers located in 10 countries outside the United States. DaVita supports numerous programs dedicated to creating positive, sustainable change in communities around the world. The company’s leadership development initiatives and social responsibility efforts have been recognized by Fortune, Modern Healthcare, Newsweek and WorldBlu.

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