What Operations Management contributes to Cardinal Health
Operations Management is responsible for strategic oversight and leadership direction within the Operations function
Accountabilities in this role
Our business is currently looking for a Director of Operations to lead and support the day to day operations for our Cranbury Distribution Center located in Cranbury, NJ (30 miles south of Newark, NJ). This key Distribution Center (the largest on the East Coast in the Cardinal Health at Home network) services patients (product end users) in the Northeast region.
This leader will have complete financial and operational responsibility for the 120,000 square foot Distribution Center with daily outbound volume averaging (11K lines/picks – 2.5M lines/year). The Director of Operations will also have direct/indirect responsibility for over 4 exempt and 120 non-exempt associates/employees.
Total pipeline logistics, planning, employee engagement and development to include management of inbound/outbound operations, quality, inventory control, EHS, QRA, SOX compliance, transportation, maintenance and facilities (inside and outside the 4-walls).
Proactively work with all support functions (sales, inventory, finance, human resources, sales and operations, transportation, sourcing/buyers and others) to ensure excellent external customer service and quality as well as high associate engagement.
Serve as project leader for new building initiatives, implementations, consolidations, etc.
Leads a staff of 120 associates/employees to ensure timely receiving, shipping while maintaining inbound/outbound quality and improving the DC cost per line
Responsible for developing the skill sets (technical and leadership) of all DC leaders (exempt and non-exempt) through coaching, training, effective/efficient performance and behavior feedback all the while role modeling top notch leadership
Leads cross business team(s) to gather input on inbound/inventory control/outbound/reverse logistics service and quality
Reviews measurement results to determine root causes for any process defects; provides direction in creating countermeasures (results)
Analyzes the effectiveness of process changes while continually strives to close gaps between actual vs. expected results
Understands the key performance metrics (KPIs) for the Ontario Distribution Center and monitors all DC operational process to ensure the DC meets/exceeds on all KPIs and organizational goals
Ensures all warehouse equipment is properly maintained (preventive maintenance and reactive repairs)
Maintains a safe and fun/exciting working environment
Develop training plans (compliance and technical/functional) to ensure all non-exempt associates have the knowledge and confidence to excel in their assigned role/tasks
Recommends and implements programs, policies, and strategies to achieve all KPIs
Implements and administers all policies and procedures
Ensures quality and service (the perfect order) is provided to the external customers along with excellent customer service on all internal correspondence
Efficiently and effectively addresses all associate’s concerns (performance, absenteeism, behavior, etc.) in a timely manner
Use data to analyze root causes (reasons for a process not performing as expected)
Ensures the Cardinal Health’s Leadership Essentials and Core Values are consistently modeled by all DC associates (exempt and non-exempt)
Participates in sales meeting/updates with external customers (current/potential) to ensure sustainability/scalability solutions
Works with subordinates/peers (inside and outside of the DC) to increase overall knowledge of Cardinal Health
Lead the Lean Six Sigma efforts in the DC (continuously act as the Lean champion)
Plan, implement and complete all required leadership and technical training for all exempt and non-exempt associates
Act as a “tour-ready” DC for all expected DC visitors (internal and external)
Continually looking for problems within the processes to solve (go see, identify root causes, implement countermeasures and control)
Continue to look for creative ways to improve the facility and operations through established standards and new ideas
Drive associate/employee engagement through effective and efficient execution of the voice of the employee (VOE) action plans
Actively manage multiple competing priorities through delegation to DC leadership staff
BS Degree required; MBA preferred
Minimum of 7-10 years’ previous DC leadership experience
-5 years leading in a fast pace environment (e-commerce or similar)
-3 years leading exempt associates
Bi-Lingual (Spanish and English) preferred
Strong communication/interpersonal skills
Experience in medical distribution or other FDA regulated industry preferred
Lean Six Sigma (certified or very familiar) required
Strong knowledge of Microsoft Office
Working knowledge of a Warehouse Management System (PkMS)
What is expected of you and others at this level
Provides leadership to managers and experienced professional staff may also manage front line supervisors
Manages an organizational budget
Develops and implements policies and procedures to achieve organizational goals
Assists in the development of functional strategy
Decisions have an extended impact on work processes, outcomes, and customers
Interacts with internal and/or external leaders, including senior management
Persuades others into agreement in sensitive situations while maintaining positive relationships
Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Website : http://www.cardinalhealth.com
Headquartered in Dublin, Ohio, Cardinal Health, Inc. (NYSE: CAH) is a $103 billion health care services company that improves the cost-effectiveness of health care. As the business behind health care, Cardinal Health helps pharmacies, hospitals, ambulatory surgery centers, clinical laboratories and physician offices focus on patient care while reducing costs, enhancing efficiency and improving quality.