Job Details

Director Workforce Management-Service Operations - 129499

Company name
Anthem, Inc.

Atlanta, GA

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Anthem, Inc. is the nation's leading health benefits company serving the needs of approximately 40 million medical members nationwide. Your Talent. Our Vision. At Anthem, Inc., it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care.  This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health benefits companies and a Fortune Top 50 Company. Responsible for directing the real-time scheduling and forecasting operations of multiple provider areas in different locations. Oversees the achievement of maximum efficiency of productivity for all provider areas nationally. Primary duties may include, but are not limited to:
Ensures service levels, quality, productivity, and inventory management goals are met across all provider areas, including achievement of all related performance guarantees. Develops and maintains centralized scheduling processes and guidelines across all provider areas. Sponsors continuous work process improvement efforts. Ensures effective forecasting, data analysis, resource optimization, capacity planning, staffing models, scheduling and inventory management. Ensures that effective technology solutions are utilized consistently across all provider areas. Coordinates cross-functional capacity planning and resource optimization efforts. Oversees project and process work, partnering with all operational areas. Hires, trains, coaches, counsels, and evaluates performance of direct reports.  

Job Requirements

Requires a BS/BA in business, statistics or a related field; 4 years of experience in a multi-skilled call center, claims and/or provider data environment; 7 years of operations management experience including forecasting, scheduling and real-time operations management; or any combination of education and experience, which would provide an equivalent background. Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine and is a 2017 DiversityInc magazine Top 50 Company for Diversity. To learn more about our company and apply, please visit us at EOE. M/F/Disability/Veteran.

Company info

Anthem, Inc.
Website :

Company Profile
The company was formed when WellPoint Health Networks Inc. and Anthem, Inc. merged in 2004 to become the nation's leading health benefits company. The parent company originally assumed the WellPoint, Inc. name at the time of the merger. In December 2014, WellPoint, Inc. changed its corporate name to Anthem, Inc. The Anthem brand is built on a foundation of trust – it’s the name consumers are most familiar with as a trusted health care partner through our affiliated health plans. Anthem, Inc. is one of the largest health benefits companies in the United States. Through its affiliated health plans, Anthem companies deliver a number of leading health benefit solutions through a broad portfolio of integrated health care plans and related services, along with a wide range of specialty products such as life and disability insurance benefits, dental, vision, behavioral health benefit services, as well as long term care insurance and flexible spending accounts. Headquartered in Indianapolis, Indiana, Anthem, Inc. is an independent licensee of the Blue Cross and Blue Shield Association serving members in California, Colorado, Connecticut, Georgia, Indiana, Kentucky, Maine, Missouri, Nevada, New Hampshire, New York, Ohio, Virginia and Wisconsin; and specialty plan members in other states.

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