Dispatcher I - (Temporary) - Lenexa, KS
The Journey Begins with you.
There's quite a distance between wondering and knowing. And for patients waiting for answers to important health questions, it's a road they want to travel as quickly as possible.
At Quest Diagnostics Incorporated, we understand urgency. But more than speed, we focus our energies on accuracy. Currently, we seek a Dispatcher I - Lenexa, KS.
Schedule: Monday - Friday, 9:30am - 6pm, F/T Temporary, 40 Hours a Week
*This temporary position may possibly transition to a regular opportunity. *
Weekend Rotation: Upon Request
*Salary dependent upon experience
JOB SUMMARY: Job Code: Same
Dispatcher responsibilities include answering client pick-up request calls, planning and scheduling pick-ups, communicating with field operations and responding to customer inquiries/complaints. Assigns pick-ups to appropriate internal or external resources to ensure timely delivery to lab.
Answer client pick-up request calls and enter into dispatch system
Determine if pick-up can be performed as requested by the client based upon multiple factors
Assign pickup and delivery destinations to courier
Actively Listens to client concerns, conducts preliminary Research and forwards client to appropriate party or escalates issue to a Group Lead or Supervisor.
May include other tasks as assigned
Ability to handle a high volume of telephone calls and work in a fast paced environment
Ability to learn Dispatch Application and accurately enter pick up requests
Excellent computer skills, good working knowledge of Microsoft Windows and Office products (Word, Excel, Outlook)
Excellent verbal and written communication skills
Well organized, utilizes job aides, maps etc… and can locate information readily
Must be able to prioritize and handle multiple functions and service Multiple Regions simultaneously
Ability to interface with other departments within the facility and company
Ability to maintain confidentiality concerning information and data received
Must be flexible and available based on staffing requirements; weekends, holidays, on-call and overtime
All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities. All duties and requirements are essential job functions.]
1 to 3 years Customer Service or Logistics Experience
General knowledge of logistics operations desired
Knowledge of Quest Diagnostics logistics’ policies and procedures desired
Integrity and Trust;
Drive for Results;
How To Apply
Please Log In or Register to Upload a Resume and complete the online Application. Because of the large number of applicants to job openings, Quest Diagnostics will only contact candidates to be interviewed
Quest Diagnostics has many career opportunities for individuals whose talent, initiative and dedication will complement our belief that the patient comes first and that values do matter. We work to earn our customers’ trust every day by providing the highest quality diagnostic information services in a professional, accessible and informative way. Our workforce is diverse and talented and believes in our vision: Empowering Better Health with Diagnostic Insights.
[All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities.]
Quest Diagnostics is an Equal Opportunity Employer: Women / Minorities / Veterans / Disabled / Sexual Orientation / Gender Identity. Quest Diagnostics does not discriminate against individuals with disabilities. If you need assistance in completing an employment application please email QDJobs@questdiagnostics.com or call 262-439-1939 for assistance or an accommodation
Dispatcher I - (Temporary) - Lenexa, KS
9601 Renner Blvd
Quest Diagnostics has headquarters in the U.S. and operations in India, Ireland, Mexico, and the United Kingdom. Our products and services are used by customers in over 130 countries. We also collaborate with many international diagnostic laboratories, hospitals and clinics to help improve human health around the world.The company is the leading provider of pre-employment drugs-of-abuse screening for employers & risk assessment services for the life insurance industry. It is the world’s 2nd largest provider of clinical trials testing for new pharmaceuticals.